Mortgage Officer Customer Support Operations

2 weeks ago


Bangsar, Malaysia My Fin Resources Sdn Bhd Full time

**工作亮點:**
- 提供職業發展+培訓
- 工作與生活平衡的工作環境。
- 有競爭力的薪資+生產力獎金

**公司簡介:**

我們是一家成熟且充滿活力的抵押管理公司,與澳洲的貸款人和管理人合作,向海外市場提供多樣化的產品組合,包括住宅和商業貸款。

**關於角色:**
- 該職位提供澳洲貸款政策的在職培訓。
- 這是與馬來西亞同事和海外同行密切合作的絕佳機會,以便客戶和推薦方了解東南亞金融和銀行與澳洲貸款計劃之間的差異。

**職位描述:**
- 透過電話或電子方式直接與客戶打交道。
- 入站和出站催收/欠費電話和電子郵件。
- 談判和監控付款計劃
- 分析客戶的帳戶以協商未償債務的支付。
- 貸方入口網站或電腦系統中的客戶訊息
- 定期向管理層報告工作進度。
- 透過提供客製化解決方案來保留客戶,並為客戶和貸款人協商積極的結果。
- 根據內部團隊的要求,有效管理動態且複雜的案件量。

**工作要求:**
- 擁有住宅抵押貸款經驗。
- 具有客戶服務支援職能的經驗。
- 由於我們不斷擴大的中國市場,需要具備普通話的書面和溝通能力,能夠與客戶打交道。
- 積極的態度,能夠在快節奏的環境中做出良好的反應。
- 在呼入和呼出呼叫管理方面具有出色的客戶服務和爭議解決能力
- 優秀的影響力和關係管理能力。
- 能夠在團隊環境中獨立工作。
- 自我激勵、目標驅動

**資質**

文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位

**多年經驗**

3年

**具體位置**

谷中城, 孟沙


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