Branch Manager Johor Bahru
6 months ago
1. Staff Management:
- Recruit, train, and supervise service staff.
- Create staff schedules and ensure proper staffing levels.
- Conduct regular performance reviews and provide feedback.
- Address employee concerns and conflicts.
2. Customer Service:
- Ensure a high level of customer satisfaction.
- Handle customer complaints and resolve issues promptly.
- Implement customer service strategies to improve customer experience.
3. Operations Management:
- Oversee daily operations to ensure the bakery runs smoothly.
- Maintain cleanliness and organization of the bakery.
- Ensure equipment is maintained and in good working order.
- Implement and enforce company policies and procedures.
4. Sales Performance Management:
- Manage the branch’s budget & cost
- Monitor sales, expenses, and profit margins.
- Conduct regular reporting and analysis.
- Develop strategies to increase revenue and reduce costs.
5. Inventory Management:
- Manage inventory levels to prevent overstocking or stock-outs.
- Coordinate with suppliers for timely deliveries.
- Conduct regular inventory checks and audits.
6. Marketing and Sales:
- Develop and implement local marketing strategies to attract customers.
- Promote new products and special offers.
- Collaborate with the marketing team for promotional activities.
7. Health and Safety:
- Ensure compliance with all health and safety regulations.
- Conduct regular safety inspections.
- Train staff on proper food handling and safety procedures.
**Requirements**:
1. Education:
- Min SPM / Diploma or higher education or certificates in related field
- Bachelor’s degree in business management, hospitality, or a related field preferred.
2. Experience:
- Proven experience as a branch manager or in a similar role within the food service or retail industry.
- Experience in a bakery setting is a plus.
3. Skills:
- Strong leadership and management skills.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment.
- Proficient in financial management and budgeting.
- Knowledge of food safety and health regulations.
- Proficiency in using point-of-sale systems and other relevant software.
4. Personal Attributes:
- High level of organizational skills.
- Problem-solving mindset.
- Ability to multitask and manage time effectively.
- Strong attention to detail.
- Enthusiastic and positive attitude.
5. Working Conditions:
- Must be able to work flexible hours or odd hours.
- Working days may include weekends and holidays.
- Ability to stand for long periods
**Benefits**
- RM500 cost of living allowance
- Annual Leave
- Medical Leave
**Job Types**: Full-time, Permanent
Pay: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Branch Manager: 1 year (preferred)
- Bakery Industry: 1 year (preferred)
**Location**:
- Johor Bahru (preferred)
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