Branch Manager Johor Bahru

2 weeks ago

Johor Bahru, Malaysia Hirehub Management Sdn Bhd Full time

1. Staff Management:

- Recruit, train, and supervise service staff.
- Create staff schedules and ensure proper staffing levels.
- Conduct regular performance reviews and provide feedback.
- Address employee concerns and conflicts.

2. Customer Service:

- Ensure a high level of customer satisfaction.
- Handle customer complaints and resolve issues promptly.
- Implement customer service strategies to improve customer experience.

3. Operations Management:

- Oversee daily operations to ensure the bakery runs smoothly.
- Maintain cleanliness and organization of the bakery.
- Ensure equipment is maintained and in good working order.
- Implement and enforce company policies and procedures.

4. Sales Performance Management:

- Manage the branch’s budget & cost
- Monitor sales, expenses, and profit margins.
- Conduct regular reporting and analysis.
- Develop strategies to increase revenue and reduce costs.

5. Inventory Management:

- Manage inventory levels to prevent overstocking or stock-outs.
- Coordinate with suppliers for timely deliveries.
- Conduct regular inventory checks and audits.

6. Marketing and Sales:

- Develop and implement local marketing strategies to attract customers.
- Promote new products and special offers.
- Collaborate with the marketing team for promotional activities.

7. Health and Safety:

- Ensure compliance with all health and safety regulations.
- Conduct regular safety inspections.
- Train staff on proper food handling and safety procedures.

**Requirements**:
1. Education:

- Min SPM / Diploma or higher education or certificates in related field
- Bachelor’s degree in business management, hospitality, or a related field preferred.

2. Experience:

- Proven experience as a branch manager or in a similar role within the food service or retail industry.
- Experience in a bakery setting is a plus.

3. Skills:

- Strong leadership and management skills.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment.
- Proficient in financial management and budgeting.
- Knowledge of food safety and health regulations.
- Proficiency in using point-of-sale systems and other relevant software.

4. Personal Attributes:

- High level of organizational skills.
- Problem-solving mindset.
- Ability to multitask and manage time effectively.
- Strong attention to detail.
- Enthusiastic and positive attitude.

5. Working Conditions:

- Must be able to work flexible hours or odd hours.
- Working days may include weekends and holidays.
- Ability to stand for long periods

**Benefits**
- RM500 cost of living allowance
- Annual Leave
- Medical Leave

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Branch Manager: 1 year (preferred)
- Bakery Industry: 1 year (preferred)

**Location**:

- Johor Bahru (preferred)

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