Call Center Consultant

2 weeks ago


Petaling Jaya, Malaysia Glory Talent Solutions Sdn.Bhd Full time

**Responsibilities**:

- Phone operator
- Telemarketing - call follow-up on existing and/or new patient database
- Tele-consultation
- Social Media, etc.
- Manage patient complaints
- Salesforce CRM System
- Patient registration
- Appointment scheduling
- Appointment management
- Demand / Supply evaluation
- Change/reschedule appointments whenever necessary
- Appointment reminder & confirmation
- Paperwork eg. consultation/follow-up/call log notes, etc.
- Patient follow-up
- Statistics and Reports

**Requirement**:

- Degree/Diploma in any discipline
- 2-3 years customer service or tele
- consultant experience
- Able to speak and write in Mandarin to liaise with Mandarin speaking customers

**Salary**: RM3,800.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Call Center: 2 years (required)

**Language**:

- Mandarin (required)


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