Customer Experience Representative
2 weeks ago
**Customer Experience Representative (Mandarin Speaker) Full Time**
**1 Year Contract (Renewable)**
**Location:
- Cyberjaya (Call Center)**
**Requirements**:
- Working experience in consumer electrical / electronic / E-commerce & retails or related field is an added advantage.
- Possess good verbal and written communication in Mandarin, English & Bahasa Malaysia.
- Ability to multitask, flexible to work on rotational shifts, prioritize and manage time effectively.
**Responsibilities**:
- Managing calls (inbound/outbound) in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Frequently work with Supervisor to improve knowledge and performance level.
- Meet personal/team target. Benefits:
- Annual leave and sick leave.
- Statutory deductions.
- Training provided.
- Allowance provided.
**Salary**: RM2,800.00 - RM3,500.00 per month
**Benefits**:
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Able to Speak, Read & Write Mandarin?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Call Center: 1 year (required)
**Language**:
- Mandarin (required)
Ability to Commute:
- Cyberjaya (required)
Ability to Relocate:
- Cyberjaya: Relocate before starting work (required)
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