Customer Experience Representative

2 weeks ago


Cyberjaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time

**Customer Experience Representative (Mandarin Speaker) Full Time**

**1 Year Contract (Renewable)**

**Location:

- Cyberjaya (Call Center)**

**Requirements**:

- Working experience in consumer electrical / electronic / E-commerce & retails or related field is an added advantage.
- Possess good verbal and written communication in Mandarin, English & Bahasa Malaysia.
- Ability to multitask, flexible to work on rotational shifts, prioritize and manage time effectively.

**Responsibilities**:

- Managing calls (inbound/outbound) in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Frequently work with Supervisor to improve knowledge and performance level.
- Meet personal/team target. Benefits:

- Annual leave and sick leave.
- Statutory deductions.
- Training provided.
- Allowance provided.

**Salary**: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Able to Speak, Read & Write Mandarin?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (required)

**Language**:

- Mandarin (required)

Ability to Commute:

- Cyberjaya (required)

Ability to Relocate:

- Cyberjaya: Relocate before starting work (required)



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