Customer Care Specialist
6 months ago
**Job Details**:
- Provide customer support regarding Bank via phone calls
- Educate customers on Bank’s products and services & direct them toward available resources for self-help
- Complete the necessary documentation accurately to manage customer complaints, issues and subsequent solutions
- Alert management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem
- Suggest call centre process improvements and participate in call centre initiatives for increased effectiveness
- Use technology and system tools as directed and within established guidelines
**Requirements**:
- Diploma or Degree in any discipline
- Experience in Call Centre, Banking or Customer Service environment will be an advantage
- Excellent verbal and written English
- Able to speak in Mandarin is an
- Able to work on staggered/rotational shifts including weekends and Public Holidays
**Job Types**: Full-time, Permanent
**Salary**: Up to RM4,500.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 2 years (preferred)
**Language**:
- Mandarin (required)
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