Hotel Services

**1. RESPONSIBILITIES** - Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel. - Contact customers via calls or arranged meetings to discover their needs and requirements. - Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel. - Provide customers...

**1. RESPONSIBILITIES** - Welcome and greet guests - Answer and direct incoming calls - Inform guests of hotel rates and services - To make and confirm reservations for guests - Ensure proper room allocation - Register and check guests in - Confirm relevant guest information - Verify guest's payment method - Verify and imprint credit cards for...

**RESPONSIBILITIES**: - Greeting, registering and servicing of all guest in a warm, friendly, courteous and efficient manner. - To maintain all guest ledger accounts on a current basis. - To provide change and other miscellaneous services for guest staying or using the resort's facilities and check-out departing guests. - Responsible to checking billing...

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. - Set up accurate accounts for each guest according to their requirements. - Secure payment prior to issuing room key, verify/adjust billing. - Accommodate guest requests, contacting appropriate staff if necessary. - Process all payment...

**Hotel Sales Executive** - Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel - Contact customers via calls or arranged meetings to discover their needs and requirements - Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel - Provide customers with...

Assistant Managers are often in charge of the daily business operations. They verify employee schedules and ensure new hires understand their roles and duties. Assistant Managers handle phone calls regarding complaints and questions about orders or further escalations regarding services or products. Hotel and tourist. Diploma / Advanced Diploma / Higher...

**Responsibilities**: - Supervise and coordinate daily operations of the hotel. - Train, schedule, and manage staff, ensuring adherence to policies and procedures. - Ensure quality customer service and handle customer inquiries or complaints effectively. - Monitor inventory levels and place orders as needed to maintain sufficient stock. (Manage food and...

Assist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service - Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all...

Deliver the basic standards and provide exceptional guest service at all times. - Greet all guests in a service orientated manner. - Maintain positive guest and colleague interactions with good working relationships. - Meet and greet all guests and assists with registrations. - Personally and frequently verify that guests are receiving the best possible...

**JOB REQUIREMENTS**: - Possess at least primary / secondary school / SPM / “O” level / higher secondary / STPM or equivalent - At least 1 year of working experience in the related field, fresh graduates are also welcome to apply - Able to work shift, weekends and Public Holiday - Able to communicate in English & Bahasa Malaysia - Must be confident,...

**Job Summary**: Reservation Agent plays a crucial role in the hospitality industry by managing the reservation process for guests. The job is responsible for handling reservation requests, assisting guests with booking accommodations, and providing excellent customer service. - Confirm reservations and inform guests about the terms and conditions. - Provide...

welcome and greet guests - answer and direct incoming calls -inform guests of hotel rates and services -make and confirm reservations for guests -ensure proper room allocation -register and check guests in -confirm relevant guest information -verify guest's payment method -verify and imprint credit cards for authorization -issue room keys and direct guests...

**What Will You Do?** - Responsible for preparation of full sets of accounts including monthly management report. - Responsible to prepare monthly reconciliation, account receivable and account payable. - To ensure deadlines are met and report procedures are accurate. - Responsible for monthly SST submission, reconciliation and SST Audit. - Responsible to...

To an generate more revenue - To ensure highest standards in service of all food & beverage products, making sure that orders are handled as quickly as possible with minimum delay - Ensure that all mise-en-place is sufficient during every meal period - To anticipate, maintain and improve personal contacts with hotel guests in order to up sell and -...

To ensure the cleanliness of guestrooms and surrounding areas are maintained and ensuring maximum guest satisfaction and adhering to the standard required by our hotel. - To supervise service associate rooms and inspect guestrooms and surrounding service areas. - Paying attention to details by keeping the standard of room cleanliness and product maintenance...

**Hotel Banquet Manager** (RM5000-6000) We are seeking a highly skilled and experienced Hotel Banquet Manager to join our prestigious hotel and oversee all aspects of our banquet operations. As the Banquet Manager, you will play a crucial role in ensuring the success of our events, maintaining exceptional service standards, and maximizing revenue...

**REQUIREMENTS FOR FRONT OFFICE SUPERVISOR FOR 5 STAR HOTELS IN KUALA LUMPUR** *Malaysian females or males are encouraged to apply *Aged below 35 years old *Fresh graduates from related field of study are encouraged to apply *Energetic and have excellent customer service skills and able to work in a fast paced environment *Professional, attentive and...

Conducts monthly department meetings with the Banquet captains and associates. - Maintain attendance log for banquet associates. - Manage the banquet beverage perpetual inventory and requisitioning liquor. - Understand the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction. - Schedule...

**Position**: MARKETING EXECUTIVE (Full time #537147) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **MARKETING EXECUTIVE** **Summary** The Marketing Executive will assist the Communications Manager and Director of Marketing Communications in all matters relating to public relations, marketing, social media...

Star Hill Hotel Sdn Bhd (SHHSB) was established on 17.10.1995 and started business on 1 March 1999. The company manages the services of the 5 Star Hotel JW Marriott Kuala Lumpur is an international hotel. Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5