Mandarin Speaker
6 months ago
**Role**:Customer Care Officer
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Inbound BPO BPO Voice Process BPO Skills BPO industry BPO Hiring BPO Call center International BPO BPO/ITES bpo BPO call centre BPO Travel Account BPO Experience
- Mandarin Speaker (Travel Account) Expat & Local.
Working Location : Cyberjaya, Selangor, Malaysia.
Working Hours : 24*7 (9 Hours Including one hour Break)
Your role in the company:
Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedbacks, and other raising issue related to the company's products.
Respond to customer queries in a timely and accurate way.
Manage customers' expectations.
To exceed customers expectation in terms of customer service & accurate information
Work in a team to achieve the required KPI elements and SLA
**Requirements**:
Required language(s): Fluent in Mandarin & English.
Ability to craft messages in a concise, chat format rather than paragraph form.
Must be able to work varied shifts, weekends, and holidays
Additional Allowances: KPI and Agent Allowance.
Basic Salary:
RM3000 - RM4500
KPI allowance & other allowances are provided as well.
- *How to Apply**:
- *Note**: This is an excellent opportunity for individuals looking to contribute to a dynamic team and enhance their career in content moderation. We look forward to welcoming a motivated and skilled professional to our team.
FullTime, #CustomerService, #Sales, #BPO, #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #CareerGrowth, #Promotion, #KualaLumpur, #Selangor, #Johor #Sabah #Sarawah #CustomerSuccessSpecalist #EastMalaysia #Penang #AirlineIndustry #SocialMedia #Mandarin
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