Customer Service Team Lead

2 weeks ago


Subang Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

Performs business support or technical work, using data organizing and
coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or
equivalent experience.
- Provides customers with information that is specialized and communicated in warm empathetic manner.
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes, examining each as a specific case.
- Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office.
- Provides customers with information that is specialized and communicated in warm empathetic manner.
- Gathers all necessary information to update the database
- Explains company policies to customers as required
- Guides end-to-end resolution of customer issues, seamlessly and efficiently
- Supports and mentors less experienced team members
- Performs other duties as assigned
- Complies with all policies and standards

**Salary**: RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- 13th month salary
- Commission pay

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (preferred)



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