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Customer Service Representative

3 months ago

Petaling Jaya, Malaysia Manpower Group Full time

Job Details:
Location: First Avenue, Petaling Jaya
Salary : Min RM 2,000 - RM 3,000
Fixed Shift Allowance : RM500
Contract : 1 year (view to extension and permanent based on performance)
Must be willing to work on 24-hour-rotation shift.

Responsibility:
Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
Support other department campaigns when the need arises.

**Requirements**:
Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry.
Required language (s) : Bahasa Malaysia, English. (Chinese and Tamil will be an added advantage)
Applicants should be Malaysian citizens or hold relevant residence status.
Excellent verbal/written communication skills in both English and Malay languages.
Ability to communicate results to management and in a fast paced environment.
Fresh graduates are encouraged to apply.
Able to start work immediately

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 2 years (required)