See more Collapse

Remote Bilingual

4 weeks ago

Kuala Lumpur, Malaysia Think Academy Full time

**Job Title**:Remote Bilingual （Mandarin & English） Customer Service (Student Advisor)**

**Job type: Full-time (40 hours per week)**

**Location: Remote**

**Company Overview**:
We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking for a talented and dedicated Student Advisor, who can provide exceptional customer service to our US customers from Malaysia.

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

**Key Responsibilities**:

- Serve as the first point of contact for our users, addressing their inquiries, providing information about our courses, and resolving any issues they may encounter.
- Proactively contact potential customers from our user leads list, offering detailed course consultations and assisting them in making informed decisions about their educational journey.
- Maintain strong relationships with current customers by providing excellent service and support, responding swiftly and professionally to any queries or concerns.
- Maintain accurate and detailed customer records, tracking all interactions, transactions, comments, and complaints.
- Collaborate with the team to communicate feedback from customers and help improve our products and services.
- Stay updated on our course offerings, pricing, and policies to provide accurate information to customers.
- Participating periodically training webinar to learn about educational info and our product to perfect professionalism.

**Qualifications**:

- Fluent in both English and Mandarin (both spoken and written).
- Previous experience in customer service or a similar role, preferably in the education sector.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently, manage time effectively, and meet deadlines.
- Positive attitude, patience, and a customer-oriented approach.
- It's NOT required to work purely during U.S. business hours, but better to be flexible to accommodate hour shifts.
- Ability to handle and resolve conflicts in a professional and positive manner.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Salary**: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Early shift
- Night shift

We have other current jobs related to this field that you can find below

  • Remote Bilingual

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Think Academy Full time

    Job Title:Remote Bilingual (Mandarin & English) Customer Service (Student Advisor)**Job type: Full-time (40 hours per week)Location: RemoteCompany Overview:We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking for a talented and dedicated Student...

  • Kronos Implementation Consultant remote(Bilingual

    2 days ago

    Kuala Lumpur, Malaysia Avensys Consulting Pte Ltd Singapore Full time

    Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across...

  • Remote Bilingual Customer Service Representative

    3 weeks ago

    Kuala Lumpur, Malaysia Think Academy International Education Inc. Full time

    **Job Title**: Remote Bilingual Customer Service Representative (Student Advisor) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify,...

  • [remote full Time] Bilingual

    2 months ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: [Remote| Full time] Bilingual （English & Mandrin) Academic Operation Assistant **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand...

  • [remote full Time] Bilingual Academic Operation

    5 days ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: [Remote| Full time] Bilingual (English & Mandarin) Academic Operation Assistant **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand...

  • Bilingual Math Teaching Assistant

    3 weeks ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Math Teaching Assistant **Location**:Remote (Work from home in Malaysia) **Category**:Part-time, 15-20 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking for a talented and...

  • Bilingual Administrative Specialist

    2 months ago

    Kuala Lumpur, Malaysia Think Academy US Full time

    **Job Title**: Bilingual Administrative Assistant **Location**: Remote **Job type**: Full time **Pay Range**: MYR 3200 **Company Overview**: The Administrative Assistant, is a remote, contract role that requires fluency in both English and Mandarin. **This person must be able to adjust their working hours according to both US and China...

  • Bilingual Recruiter

    4 days ago

    Kuala Lumpur, Malaysia Avensys Consulting Pte Ltd Singapore Full time

    **Job Title**: Bilingual Recruiter - Japanese and English (N2 certification) **Location**: Singapore, Remote **Job Type**: Full-time **Company Overview**: Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation...

  • Risk Compliance Executive Bilingual

    3 days ago

    Kuala Lumpur, Malaysia BingX Full time

    **About BingX** - One of the head cryptocurrency exchanges! - An international digital service financial institution with branch offices in North America, Canada, the EU & Singapore. - One of the top 10 cryptocurrency trading platforms! - A crypto social trading exchange that offers spot, derivatives and copy trading services to more than 100 countries...

  • Full Time Administrative Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Administrative Assistant **Location**: Remote **Job type**: Full time **Pay Range**: MYR 3200 **Company Overview**: The Administrative Assistant, is a remote, contract role that requires fluency in both English and Mandarin. **This person must be able to adjust their working hours according to both US and China...

  • Bilingual Student Advisor

    1 month ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Student Advisor (Customer Service Representative) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're...

  • Customer Service Representative(Bilingual Advisor)

    2 weeks ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**:Customer Service Representative(Bilingual Advisor) **Location**:Remote (Work from home in Malaysia) **Category**: Full time position, 40 hours per week **Pay：M$3000-4000 MYR** **Company Overview** TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it...

  • Bilingual Student Advisor

    5 days ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Student Advisor (Customer Service Representative) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're...

  • Learning Consultant

    7 days ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Opportunity**:Math Learning Advisor** **Location**: Remote **Job type**:Full -Time, 40 hours per week **Intended Start Date**:As Soon As Possible **Who We Are**: **Your Role**: As a member of our team, your responsibilities include: - Conduct 1-on-1 video planning sessions with users to explain explain math problems, evaluate students' math...

  • Bilingual Customer Service and Sales Representative

    2 months ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Customer Service and Sales Representative **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Malaysia TREE ART INTERNATIONAL PTE. LTD. Full time

    Are you a skilled communicator with a passion for delivering exceptional customer experiences? Look no further! Tree Art, Singapore's leading art education brand, is seeking enthusiastic individuals to join us as Customer Service Representatives. This role offers a unique chance to contribute to our mission while providing top-notch support to our students...

  • Administrative Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Administrative Assistant **Location**: Remote **Job type**: Full time **Pay Range**: MYR 3200 **Company Overview**: The Administrative Assistant, is a remote, contract role that requires fluency in both English and Mandarin. **This person must be able to adjust their working hours according to both US and China time...

  • Bilingual Interpreter

    5 days ago

    Kuala Lumpur, Malaysia Gratitude India Full time

    .Rotational Shift night shift .Home-based (WFM) from any location in Malaysia - Fresh to any experience with good cantonese & English proficiency - Attentive and good Customer Service acumen Required Language: Cantonese + English B2 **Salary**: RM5,800.00 per month Supplemental pay types: - Performance bonus Ability to commute/relocate: - Kuala...

  • Mandarin Interprerter

    1 week ago

    Kuala Lumpur, Malaysia One World Global Services Full time

    **WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE!!!** **LANGUAGE: MANDARIN** **Requirements**: - 85% English proficiency - Steady wired internet connection - USB Wired headset - Windows 8+ or mac Interpretation experience is a plus. **WHAT WE OFFER YOU**: - Fully remote position with a clear schedule - Full-time or part-time position - Immediate...

  • Cantonese Interpreter

    2 weeks ago

    Kuala Lumpur, Malaysia One World Global Services Full time

    **WE ARE HIRING EXPERIENCED INTERPRETERS!!!** **LANGUAGE: CANTONESE** **Requirements**: - 85% English proficiency - Steady wired internet connection - USB Wired headset - Windows 8+ or mac Interpretation experience is a plus. **WHAT WE OFFER YOU**: - Fully remote position with a clear schedule - Full-time or part-time position - Immediate availability...