Service Management Analyst
2 weeks ago
**BRIDGENET SOLUTIONS SDN BHD**
**Company Overview**
Bridgenet is an Information and Technology Solutions Provider which was founded in 2003. We leverage different field of expertise to attend to our customers' needs and to assist and assure our customer in achieving their diverse goals. We provide full end-to-end service and we look forward to build mutually beneficial long-term partnerships. Bridgenet has grown and matured considerably since its establishment in 2003. While we still maintain our focus on computer supporting systems, at the same time, we continue to develop service programs to support customers in maintaining their infrastructure in the ever-developing IT era. We offer a vast range of products and services which are cost-wise, saving customers time and money. A team of certified engineers, as well as architects, are always available to provide you with the best solutions for your IT requirements. To ensure that we provide the highest level of customer care, we also provide procurement, configuration and support services. Bridgenet's partnerships with leading international companies also provide more comfort and confidence to our customers.
**Service Management Analyst**
**Job responsibilities**:
Responsible for delivering IT services internally and externally (client), including but not limited to:
- Create/update documents and assisting to implement process
- Prepare data and coordinate meetings
- Develop client/internal reports
- Validate data and ensure accuracy of data in IT tool
**Job requirement**:
- Diploma/Degree in Information Technology, Computer Science, or another relevant field
- Minimum 1 year of IT working experience(s).
- ITIL knowledge/experience is an advantage.
- Experience in using any IT tool.
- Good teamwork; works well with different stakeholders.
- Be accountable and responsible for the assigned tasks till completion.
- Able to work independently.
**Job Type**: Permanent
**Salary**: From RM2,000.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Health insurance
- Vision insurance
Schedule:
- Rotational shift
Supplemental pay types:
- 13th month salary
- Performance bonus
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