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Tenant Relations Executive
1 week ago
Assist in resolving escalated tenant’s issues & disputes regarding sales and services.
- Assist in preparing reports on monthly sales information, credit reports, & relevant statistics for Management’s review.
- Participate in monthly sales report meetings between managers and staff.
- Understand tenants’ respective business models in order to better facilitate their business & operations requirements & provide insights to internal operation team.
- Focal point contact between tenants & other relevant Departments within the Company
- Facilitate in providing quick / immediate response towards tenants enquiries.
- Consolidate and analyze sales performance data & make recommendations for extension / renewal of contract before expiry
- Maintain category management & present findings and recommendations to management
- Coordinate internally with other departments for a consolidated annual calendar of events / activities / campaigns / maintenance exercise
- Attend to customer complaints, investigate and propose resolutions in a timely manner according to Corporate Policies and Procedures
- Propose trainings that will further improve service levels of Information Counter staff, sales staff, etc.
- Ensure customer service contracts are executed according to agreed customer service levels and standards
- Co-ordinate customer service projects and initiatives
**REQUIREMENTS**
- Degree / Diploma holder.
- Excellent organizing skill, communication skill & networking ability.
- Computer literate (Microsoft Office and Spreadsheet).
- Permanent vacancy based in KL City area.
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM5,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Free parking
Application Question(s):
- Do you have any experience dealing with tenants at Retail Mall industry? If yes, how many years and which shopping mall(s) ?
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