Manager, Customer Relations

**Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. - Reporting directly to the Senior Manager, this...

**Job responsibilities** - To address all customer complaints / disputes in a timely manner by exploring ways to resolve the issues amicably, and to escalate the issues in a timely manner to higher management when required - Monitor customer feedback and identify areas for improvement in the customer service experience - Maintain accurate records of customer...

**Customer Relation** Discover your true potential and build your career with Griffy Technology. We are looking for capable and driven talents to join us in our passion for progress and grow in start-up ecosystem. **Responsibilities** - Being knowledgeable with our products will enable you to respond to inquiries. - Responding promptly to client or...

**Customer Relations Manager Responsibilities**: - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the...

**Position Title** - Executive, Customer Relations **Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent...

**Job Title**: Executive, Customer Relations **Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering...

**Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent customer support by delivering accurate and timely...

**Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering accurate and timely responses to customer's...

**Job Descriptions**: 1. Analyzes sets of data in order to provide insight along with the objective to increase customer retention and return frequency by collecting and organizing data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data. 2. Prepares weekly, monthly and yearly reports to monitor...

Need to follow up call customers after 2-3 weeks after they service the vehicles. - Need to cover all branches - Manage incoming calls from Clients in ensuring service is delivered within the required timeframes and to PCCSDB standards of customer service - Ensure that a full understanding of the client's needs are obtained and used as a key driver to the...

**Position Overview**: **Key Responsibilities**: - **Inquiry Handling**: Respond promptly to customer inquiries, complaints, and feedback regarding automotive products, services, pricing, availability, and delivery timelines. Provide accurate information, resolve issues effectively, and escalate complex cases to the appropriate departments or management as...

**Position Overview**: **Key Responsibilities**: - **Inquiry Handling**: Respond promptly to customer inquiries, complaints, and feedback regarding automotive products, services, pricing, availability, and delivery timelines. Provide accurate information, resolve issues effectively, and escalate complex cases to the appropriate departments or management as...

**Job responsibilities**: 1. Drive customer satisfaction through complaint and enquiries handling - Complain is resolved within the set timeline - Follow up until closure and root cause for all complaint cases is identified to facilitate customer's recovery 2. Proactive in customer recovery by following through feedback received via NSSS & improve SSI...

**Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with relevant departments in solving problem in an effective & timely manner. - To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide. - To monitor on the status of Customer Feedback Form (CFF ) raised. - To...

**Responsibilities**: - Manage day-to-day operations at Counter including: - Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. - Floor management. - POS/invoicing, self-collection of online purchases. - Customer service. - Booking of in-store facilities. - Lead and manage a team of...

**Overview** **Job Scope** Full Time (On-Site) **Salary** RM 4000.00 - RM 5000.00 (Depending On Experience) **Strategic CRM Development** - Assist in crafting and implementing comprehensive CRM strategies, including annual planning. **Data Management** - Ensure customer data integrity within the CRM system. - Oversee the management of member...

Job Description **Responsibilities**: **Manage day-to-day operations at Counter including**: **Inventory management**: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. Floor management POS/invoicing, self-collection of online purchases Customer service Booking of in-store facilities Lead and manage a...

**Job Descriptions**: - Manage day-to-day operations at Counter including: - Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. - Floor management - POS/invoicing, self-collection of online purchases - Customer service - Booking of in-store facilities - Lead and manage a team of...

**Job Descriptions**: - Manage day-to-day operations at Counter including: - Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. - Floor management - POS/invoicing, self-collection of online purchases - Customer service - Booking of in-store facilities - Lead and manage a team of...

**Responsibilities** - Manage day-to-day operations at Counter including: ◦ Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. ◦ Floor management - POS/invoicing, self-collection of online purchases - Customer service - Booking of in-store facilities - Lead and manage a team of...