Customer Relation Manager

5 months ago


Kuala Lumpur, Malaysia WTC Automotif (M) Sdn Bhd Full time

**Job responsibilities**
- To address all customer complaints / disputes in a timely manner by exploring ways to resolve the issues amicably, and to escalate the issues in a timely manner to higher management when required
- Monitor customer feedback and identify areas for improvement in the customer service experience
- Maintain accurate records of customer interactions and communicate key insights to the leadership team to inform business decisions
- Provide customer with accurate and precise product & service information.
- Ensure smooth and efficient operation by support frontliners when necessary
- Collaborate with operations and marketing, to improve the overall customer experience.
- Develop and implement customer service policies and procedures to ensure consistency and efficiency.
- Plan, coordinate and assign daily workload to customer service team.

**Job Requirements**
- At least 5-8 years of working experience in the related field is required for this position.
- Possess good communication and interpersonal skills, Service-oriented, and a problem solver with business acumen in mind
- Able to communicate well with others when working in a team
- Fast learning skill that able to pick up new products knowledge easily.
- Proficient in both written and spoken English and Mandarin.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Where is your current residence?
- Can you provide an estimate of your expected salary and whether it is negotiable?
- Are you a private or public transportation user?
- Will you be able to work at No. 62-68 Jalan Sultan Azlan Shah, 51200 Kuala Lumpur?
- Describe the reasons for leaving your previous employer.
- What is the notice period for your current position?

**Experience**:

- customer relation: 5 years (preferred)



  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: - Manager, Customer Relations **Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. -...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. - Reporting directly to the Senior Manager, this...

  • Customer Relation

    5 months ago


    Kuala Lumpur, Malaysia Griffy Technology Full time

    **Customer Relation** Discover your true potential and build your career with Griffy Technology. We are looking for capable and driven talents to join us in our passion for progress and grow in start-up ecosystem. **Responsibilities** - Being knowledgeable with our products will enable you to respond to inquiries. - Responding promptly to client or...


  • Kuala Lumpur, Malaysia K Production Sdn Bhd Full time

    **Customer Relations Manager Responsibilities**: - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title** - Executive, Customer Relations **Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: Executive, Customer Relations **Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent customer support by delivering accurate and timely...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering accurate and timely responses to customer's...


  • Kuala Lumpur, Malaysia Senheng Electric (KL) Sdn. Bhd. Full time

    **Job Descriptions**: 1. Analyzes sets of data in order to provide insight along with the objective to increase customer retention and return frequency by collecting and organizing data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data. 2. Prepares weekly, monthly and yearly reports to monitor...

  • Customer Relations

    5 months ago


    Kuala Lumpur, Malaysia Prestige Carcare Group Sdn Bhd Full time

    Need to follow up call customers after 2-3 weeks after they service the vehicles. - Need to cover all branches - Manage incoming calls from Clients in ensuring service is delivered within the required timeframes and to PCCSDB standards of customer service - Ensure that a full understanding of the client's needs are obtained and used as a key driver to the...


  • Kuala Lumpur, Malaysia WTC Automotif (M) Sdn Bhd Full time

    **Position Overview**: **Key Responsibilities**: - **Inquiry Handling**: Respond promptly to customer inquiries, complaints, and feedback regarding automotive products, services, pricing, availability, and delivery timelines. Provide accurate information, resolve issues effectively, and escalate complex cases to the appropriate departments or management as...


  • Kuala Lumpur, Malaysia WTC Automotif (M) Sdn Bhd Full time

    **Position Overview**: **Key Responsibilities**: - **Inquiry Handling**: Respond promptly to customer inquiries, complaints, and feedback regarding automotive products, services, pricing, availability, and delivery timelines. Provide accurate information, resolve issues effectively, and escalate complex cases to the appropriate departments or management as...


  • Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full time

    **Job responsibilities**: 1. Drive customer satisfaction through complaint and enquiries handling - Complain is resolved within the set timeline - Follow up until closure and root cause for all complaint cases is identified to facilitate customer's recovery 2. Proactive in customer recovery by following through feedback received via NSSS & improve SSI...


  • Kuala Lumpur, Malaysia Elken Service Sdn Bhd - Old Klang Road Full time

    **Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with relevant departments in solving problem in an effective & timely manner. - To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide. - To monitor on the status of Customer Feedback Form (CFF ) raised. - To...


  • Kuala Lumpur, Malaysia Best World Lifestyle Sdn Bhd Full time

    **Responsibilities**: - Manage day-to-day operations at Counter including: - Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. - Floor management. - POS/invoicing, self-collection of online purchases. - Customer service. - Booking of in-store facilities. - Lead and manage a team of...


  • Kuala Lumpur, Malaysia Recruit Excella Sdn.Bhd. Full time

    **Overview** **Job Scope** Full Time (On-Site) **Salary** RM 4000.00 - RM 5000.00 (Depending On Experience) **Strategic CRM Development** - Assist in crafting and implementing comprehensive CRM strategies, including annual planning. **Data Management** - Ensure customer data integrity within the CRM system. - Oversee the management of member...


  • Kuala Lumpur, Malaysia Elabram Full time

    Job Description **Responsibilities**: **Manage day-to-day operations at Counter including**: **Inventory management**: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. Floor management POS/invoicing, self-collection of online purchases Customer service Booking of in-store facilities Lead and manage a...


  • Kuala Lumpur, Malaysia Elabram Systems Sdn Bhd Full time

    **Job Descriptions**: - Manage day-to-day operations at Counter including: - Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. - Floor management - POS/invoicing, self-collection of online purchases - Customer service - Booking of in-store facilities - Lead and manage a team of...


  • Kuala Lumpur, Malaysia Elabram Systems Sdn Bhd Full time

    **Job Descriptions**: - Manage day-to-day operations at Counter including: - Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. - Floor management - POS/invoicing, self-collection of online purchases - Customer service - Booking of in-store facilities - Lead and manage a team of...


  • Kuala Lumpur, Malaysia Best World Lifestyle Full time

    **Responsibilities** - Manage day-to-day operations at Counter including: ◦ Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. ◦ Floor management - POS/invoicing, self-collection of online purchases - Customer service - Booking of in-store facilities - Lead and manage a team of...