Customer Relations Assistant Manager

3 weeks ago

Kuala Lumpur, Malaysia Best World Lifestyle Sdn Bhd Full time

**Responsibilities**:

- Manage day-to-day operations at Counter including:

- Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection.
- Floor management.
- POS/invoicing, self-collection of online purchases.
- Customer service.
- Booking of in-store facilities.
- Lead and manage a team of customer service staff to provide excellent service:

- In-charge of rostering, evaluating performance, providing feedback, coaching, and motivating the team.
- Be the Brand Ambassador with a strong floor presence, ensuring the team.
- maintains a high standard of grooming and appropriate conduct consistent with our brand image.
- Enhance in-store experience and maximize sales conversion.
- Handle customer feedback and provide service recovery where necessary.
- Establish regular contact with distributors and maintain healthy relationships.
- Manage in-store company assets:

- Keep visual merchandising and in-store POSM up-to-date and ensuring that housekeeping is up-to-standard.
- Manage and execute in-store activities:

- Work closely with Marketing department for the execution of sales and promotional activities.
- Proactively give suggestions to drive store traffic.
- Track and report store performance according to agreed KPIs.
- Assist leaders to arrange and setup the exhibition booth if necessary.

**Requirements**:

- Min. SPM Level
- Min. 3 years of relevant managerial experience in the retail/beauty industry
- Presentable and positive attitude
- Pleasant, outgoing and sociable personality with good interpersonal and customer service skill
- Proficient in MS Office.
- Experience in leading a team
- Willing to lead by example in all in-store initiatives and activities
- Results-driven, adaptable and flexible, able to work well under pressure and in challenging situations
- On a rotational scheduled basis
- Experience on event management is added value
- Able to perform shift duty including weekends & willing to work retail hours
- MRT station is within walking distance from company

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