Customer Relations Assistant Manager
6 months ago
**Responsibilities**:
- Manage day-to-day operations at Counter including:
- Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection.
- Floor management.
- POS/invoicing, self-collection of online purchases.
- Customer service.
- Booking of in-store facilities.
- Lead and manage a team of customer service staff to provide excellent service:
- In-charge of rostering, evaluating performance, providing feedback, coaching, and motivating the team.
- Be the Brand Ambassador with a strong floor presence, ensuring the team.
- maintains a high standard of grooming and appropriate conduct consistent with our brand image.
- Enhance in-store experience and maximize sales conversion.
- Handle customer feedback and provide service recovery where necessary.
- Establish regular contact with distributors and maintain healthy relationships.
- Manage in-store company assets:
- Keep visual merchandising and in-store POSM up-to-date and ensuring that housekeeping is up-to-standard.
- Manage and execute in-store activities:
- Work closely with Marketing department for the execution of sales and promotional activities.
- Proactively give suggestions to drive store traffic.
- Track and report store performance according to agreed KPIs.
- Assist leaders to arrange and setup the exhibition booth if necessary.
**Requirements**:
- Min. SPM Level
- Min. 3 years of relevant managerial experience in the retail/beauty industry
- Presentable and positive attitude
- Pleasant, outgoing and sociable personality with good interpersonal and customer service skill
- Proficient in MS Office.
- Experience in leading a team
- Willing to lead by example in all in-store initiatives and activities
- Results-driven, adaptable and flexible, able to work well under pressure and in challenging situations
- On a rotational scheduled basis
- Experience on event management is added value
- Able to perform shift duty including weekends & willing to work retail hours
- MRT station is within walking distance from company
-
Manager, Customer Relations
5 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: - Manager, Customer Relations **Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. -...
-
Manager, Customer Relations
5 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. - Reporting directly to the Senior Manager, this...
-
Customer Relations Assistant
6 months ago
Kuala Lumpur, Malaysia Elken Service Sdn Bhd - Old Klang Road Full time**Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with relevant departments in solving problem in an effective & timely manner. - To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide. - To monitor on the status of Customer Feedback Form (CFF ) raised. - To...
-
Customer Relation
6 months ago
Kuala Lumpur, Malaysia Griffy Technology Full time**Customer Relation** Discover your true potential and build your career with Griffy Technology. We are looking for capable and driven talents to join us in our passion for progress and grow in start-up ecosystem. **Responsibilities** - Being knowledgeable with our products will enable you to respond to inquiries. - Responding promptly to client or...
-
Customer Relation Assistant Manager
5 months ago
Kuala Lumpur, Malaysia Elabram Full timeJob Description **Responsibilities**: **Manage day-to-day operations at Counter including**: **Inventory management**: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. Floor management POS/invoicing, self-collection of online purchases Customer service Booking of in-store facilities Lead and manage a...
-
Executive, Customer Relations
5 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent customer support by delivering accurate and timely...
-
Executive, Customer Relations
5 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering accurate and timely responses to customer's...
-
Executive, Customer Relations
5 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Position Title** - Executive, Customer Relations **Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent...
-
Executive, Customer Relations
5 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Executive, Customer Relations **Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering...
-
Customer Relations Assistant
6 months ago
Kuala Lumpur, Malaysia DatumCorp International Sdn Bhd Full time1. Plan, execute and manage the full Vacant Possession (VP) from the preparation (before VP) to key collection. 2. To carry out pre-inspection to ensure the readiness of the parcel unit 3 days before the VP or handing over to the purchasers. 3. To prepare checklist/defect list and any relevant documentation for VP session and Defect Submission. 4. To...
-
Customer Relation Manager
5 months ago
Kuala Lumpur, Malaysia WTC Automotif (M) Sdn Bhd Full time**Job responsibilities** - To address all customer complaints / disputes in a timely manner by exploring ways to resolve the issues amicably, and to escalate the issues in a timely manner to higher management when required - Monitor customer feedback and identify areas for improvement in the customer service experience - Maintain accurate records of customer...
-
Customer Relations, Assistant Manager
6 months ago
Kuala Lumpur, Malaysia Elabram Systems Sdn Bhd Full time**Job Descriptions**: - Manage day-to-day operations at Counter including: - Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. - Floor management - POS/invoicing, self-collection of online purchases - Customer service - Booking of in-store facilities - Lead and manage a team of...
-
Customer Relations, Assistant Manager
6 months ago
Kuala Lumpur, Malaysia Elabram Systems Sdn Bhd Full time**Job Descriptions**: - Manage day-to-day operations at Counter including: - Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. - Floor management - POS/invoicing, self-collection of online purchases - Customer service - Booking of in-store facilities - Lead and manage a team of...
-
Customer Relation Assistant Manager
6 months ago
Kuala Lumpur, Malaysia AP ExecSearch SDN BHD Full timeLocation : Kuala Lumpur Salary : RM 5000 **Responsibilities**: - Manage day-to-day operations. - Lead and manage a team of customer service staff to provide excellent service. - In-charge of duty roster and performance, providing feedback, coaching, and motivating the team. - Be the Brand Ambassador with a strong floor presence, ensuring the team maintain...
-
Customer Relations Manager
6 months ago
Kuala Lumpur, Malaysia K Production Sdn Bhd Full time**Customer Relations Manager Responsibilities**: - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the...
-
Customer Relations Executive
5 months ago
Kuala Lumpur, Malaysia WTC Automotif (M) Sdn Bhd Full time**Position Overview**: **Key Responsibilities**: - **Inquiry Handling**: Respond promptly to customer inquiries, complaints, and feedback regarding automotive products, services, pricing, availability, and delivery timelines. Provide accurate information, resolve issues effectively, and escalate complex cases to the appropriate departments or management as...
-
Customer Relations Executive
6 months ago
Kuala Lumpur, Malaysia WTC Automotif (M) Sdn Bhd Full time**Position Overview**: **Key Responsibilities**: - **Inquiry Handling**: Respond promptly to customer inquiries, complaints, and feedback regarding automotive products, services, pricing, availability, and delivery timelines. Provide accurate information, resolve issues effectively, and escalate complex cases to the appropriate departments or management as...
-
Customer Relations
6 months ago
Kuala Lumpur, Malaysia Knight Frank Property Management Sdn Bhd Full timeAs a **Customer Service Officer**, you are responsible to: Welcoming residents upon entrance - Handle walk-in and call-in enquiries at reception counter - Assist in operations of the building - Handle registration counter / helpdesk - Assist in distribution of letters / circulars **Requirements**: - 1-2 years' experience in relevant customer service role -...
-
Customer Relations
6 months ago
Kuala Lumpur, Malaysia Knight Frank Property Management Sdn Bhd Full timeAs a **Customer Service Officer**, you are responsible to: Welcoming residents upon entrance - Handle walk-in and call-in enquiries at reception counter - Assist in operations of the building - Handle registration counter / helpdesk - Assist in distribution of letters / circulars **Requirements**: - 1-2 years' experience in relevant customer service role -...
-
Customer Relation Management Executive
6 months ago
Kuala Lumpur, Malaysia Recruit Excella Sdn.Bhd. Full time**Overview** **Job Scope** Full Time (On-Site) **Salary** RM 4000.00 - RM 5000.00 (Depending On Experience) **Strategic CRM Development** - Assist in crafting and implementing comprehensive CRM strategies, including annual planning. **Data Management** - Ensure customer data integrity within the CRM system. - Oversee the management of member...