Customer Relation Management Executive
6 months ago
**Overview**
**Job Scope**
Full Time (On-Site)
**Salary**
RM 4000.00 - RM 5000.00 (Depending On Experience)
**Strategic CRM Development**
- Assist in crafting and implementing comprehensive CRM strategies, including annual planning.
**Data Management**
- Ensure customer data integrity within the CRM system.
- Oversee the management of member information, including contact details, purchase history, preferences, and warranties.
- Segment customer data for tailored marketing efforts.
**Reporting and Analysis**
- Generate and maintain detailed reports for customer insights.
- Conduct sales trend analysis for strategic planning.
- Evaluate promotional campaign effectiveness.
**Customer Service Excellence**
- Provide superior customer support, resolving queries and issues promptly.
- Focus on enhancing member satisfaction through timely complaint resolution.
**Feedback Collection**
- Implement feedback mechanisms to gather insights for service improvement.
**Marketing Communications**
- Execute targeted marketing initiatives and seasonal campaigns.
**Loyalty Program Development**
- Design and implement loyalty schemes to reward and retain customers.
- Explore partnerships for extended loyalty benefits.
**Operational Support**
- Assist with the management of the Repair Department.
- Handle additional ad-hoc projects as needed.
**Job Requirements**
- **Minimum 1 year experience**:
- **Proficient in English** (both written and spoken).
- **Must speak Mandarin**:
- **Open Race**:
- Preferable Male
- Might require outstation
- **Approachable** with a passion for interacting with people.
- Strong **organizational and multitasking** skills.
- Excellent **communication** and interpersonal abilities.
- Thrives in **fast-paced, dynamic** environment.
- Can work **independently** with resilience and integrity.
**Open For Malaysians Only**
**Salary**: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- How you rate your english skills from scale 1 - 10 ?
**Experience**:
- Strategic CRM: 1 year (required)
**Language**:
- Chinese (required)
-
Executive, Customer Relations
6 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Position Title** - Executive, Customer Relations **Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent...
-
Executive, Customer Relations
6 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Executive, Customer Relations **Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering...
-
Customer Relations Executive
6 months ago
Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full time**Job responsibilities**: 1. Drive customer satisfaction through complaint and enquiries handling - Complain is resolved within the set timeline - Follow up until closure and root cause for all complaint cases is identified to facilitate customer's recovery 2. Proactive in customer recovery by following through feedback received via NSSS & improve SSI...
-
Executive, Customer Relations
6 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent customer support by delivering accurate and timely...
-
Executive, Customer Relations
6 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering accurate and timely responses to customer's...
-
Manager, Customer Relations
6 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: - Manager, Customer Relations **Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. -...
-
Manager, Customer Relations
6 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. - Reporting directly to the Senior Manager, this...
-
Customer Relations Executive
6 months ago
Kuala Lumpur, Malaysia Mayflower Group Full time*** To represent Mayflower in a professional manner to service all client enquiries and operational requests and in a timely fashion. CS Executives are responsible to create a good & lasting impression to clients based on their interactions with CS team members. **MAJOR RESPONSIBILITIES** - Maintain and develop meaningful relationships with existing and...
-
Customer Relation Executive
6 months ago
Kuala Lumpur, Malaysia Mayfair Wellness Sdn. Bhd. Full time**Requirements** - Minimum Degree Holder in Business or relevant scope. - Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face. - Strong command of the English Language, Bahasa Malaysia & Mandarin in writing and verbally. - Excellent/moderate User for Microsoft Word and Excel, - Advantage if possess knowledge on using...
-
Operations Executive
6 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full time**OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...
-
Operations Executive
6 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full timeThe Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...
-
Customer Relations
6 months ago
Kuala Lumpur, Malaysia Knight Frank Property Management Sdn Bhd Full timeAs a **Customer Service Officer**, you are responsible to: Welcoming residents upon entrance - Handle walk-in and call-in enquiries at reception counter - Assist in operations of the building - Handle registration counter / helpdesk - Assist in distribution of letters / circulars **Requirements**: - 1-2 years' experience in relevant customer service role -...
-
Customer Relations
7 months ago
Kuala Lumpur, Malaysia Knight Frank Property Management Sdn Bhd Full timeAs a **Customer Service Officer**, you are responsible to: Welcoming residents upon entrance - Handle walk-in and call-in enquiries at reception counter - Assist in operations of the building - Handle registration counter / helpdesk - Assist in distribution of letters / circulars **Requirements**: - 1-2 years' experience in relevant customer service role -...
-
Customer Relations Executive
6 months ago
Kuala Lumpur, Malaysia Tenby Schools Setia Eco Park Full time**Description** A Great Opportunity in Malaysia Awaits Purpose of Role: We are looking for a Customer Relations Executive to join our team to build and maintain strong relationships with parents, ensuring their needs and concerns are addressed promptly and professionally. To support and assist team lead to deliver excellent customer service and achieve...
-
Customer Relation Management Executive
6 months ago
Kuala Lumpur, Malaysia Senheng Electric (KL) Sdn. Bhd. Full time**Job Descriptions**: 1. Analyzes sets of data in order to provide insight along with the objective to increase customer retention and return frequency by collecting and organizing data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data. 2. Prepares weekly, monthly and yearly reports to monitor...
-
Operation Executive
6 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full timeThe Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...
-
Customer Relation Manager
6 months ago
Kuala Lumpur, Malaysia WTC Automotif (M) Sdn Bhd Full time**Job responsibilities** - To address all customer complaints / disputes in a timely manner by exploring ways to resolve the issues amicably, and to escalate the issues in a timely manner to higher management when required - Monitor customer feedback and identify areas for improvement in the customer service experience - Maintain accurate records of customer...
-
Customer Relations Executive
6 months ago
Kuala Lumpur, Malaysia WTC Automotif (M) Sdn Bhd Full time**Position Overview**: **Key Responsibilities**: - **Inquiry Handling**: Respond promptly to customer inquiries, complaints, and feedback regarding automotive products, services, pricing, availability, and delivery timelines. Provide accurate information, resolve issues effectively, and escalate complex cases to the appropriate departments or management as...
-
Customer Relations Executive
7 months ago
Kuala Lumpur, Malaysia WTC Automotif (M) Sdn Bhd Full time**Position Overview**: **Key Responsibilities**: - **Inquiry Handling**: Respond promptly to customer inquiries, complaints, and feedback regarding automotive products, services, pricing, availability, and delivery timelines. Provide accurate information, resolve issues effectively, and escalate complex cases to the appropriate departments or management as...
-
Customer Relation
6 months ago
Kuala Lumpur, Malaysia Griffy Technology Full time**Customer Relation** Discover your true potential and build your career with Griffy Technology. We are looking for capable and driven talents to join us in our passion for progress and grow in start-up ecosystem. **Responsibilities** - Being knowledgeable with our products will enable you to respond to inquiries. - Responding promptly to client or...