Customer Relation Management Executive
2 weeks ago
**Overview**
**Job Scope**
Full Time (On-Site)
**Salary**
RM 4000.00 - RM 5000.00 (Depending On Experience)
**Strategic CRM Development**
- Assist in crafting and implementing comprehensive CRM strategies, including annual planning.
**Data Management**
- Ensure customer data integrity within the CRM system.
- Oversee the management of member information, including contact details, purchase history, preferences, and warranties.
- Segment customer data for tailored marketing efforts.
**Reporting and Analysis**
- Generate and maintain detailed reports for customer insights.
- Conduct sales trend analysis for strategic planning.
- Evaluate promotional campaign effectiveness.
**Customer Service Excellence**
- Provide superior customer support, resolving queries and issues promptly.
- Focus on enhancing member satisfaction through timely complaint resolution.
**Feedback Collection**
- Implement feedback mechanisms to gather insights for service improvement.
**Marketing Communications**
- Execute targeted marketing initiatives and seasonal campaigns.
**Loyalty Program Development**
- Design and implement loyalty schemes to reward and retain customers.
- Explore partnerships for extended loyalty benefits.
**Operational Support**
- Assist with the management of the Repair Department.
- Handle additional ad-hoc projects as needed.
**Job Requirements**
- **Minimum 1 year experience**:
- **Proficient in English** (both written and spoken).
- **Must speak Mandarin**:
- **Open Race**:
- Preferable Male
- Might require outstation
- **Approachable** with a passion for interacting with people.
- Strong **organizational and multitasking** skills.
- Excellent **communication** and interpersonal abilities.
- Thrives in **fast-paced, dynamic** environment.
- Can work **independently** with resilience and integrity.
**Open For Malaysians Only**
**Salary**: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- How you rate your english skills from scale 1 - 10 ?
**Experience**:
- Strategic CRM: 1 year (required)
**Language**:
- Chinese (required)
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