Asst Customer Relations Manager
6 months ago
**Responsibilities**
- Manage day-to-day operations at Counter including:
◦ Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection.
◦ Floor management
- POS/invoicing, self-collection of online purchases
- Customer service
- Booking of in-store facilities
- Lead and manage a team of customer service staff to provide excellent service:
◦ In-charge of rostering, evaluating performance, providing feedback, coaching, and motivating the team.
◦ Be the Brand Ambassador with a strong floor presence, ensuring the team maintains a high standard of grooming and appropriate conduct consistent with our brand image.
◦ Enhance in-store experience and maximize sales conversion.
◦ Handle customer feedback and provide service recovery where necessary.
◦ Establish regular contact with distributors and maintain healthy relationships.
- Manage in-store company assets:
◦ Keep visual merchandising and in-store POSM up-to-date and ensuring that housekeeping is up-to-standard.
- Manage and execute in-store activities:
◦ Work closely with Marketing department for the execution of sales and promotional activities.
◦ Proactively give suggestions to drive store traffic.
- Track and report store performance according to agreed KPIs.
- Perform other ad-hoc duties assigned.
**Requirements**:
- Min. SPM Level.
- Min. 3 years of relevant managerial experience in the retail/beauty industry.
- Proficient in MS Office.
- Experience in leading a team.
- Willing to lead by example in all in-store initiatives and activities.
- Excellent interpersonal and communication skills.
- Results-driven, adaptable and flexible, able to work well under pressure and in challenging situations.
- Work 5 days a week, but available for remote work exclusively on alternate Saturday and Sunday, or on a rotational scheduled basis.
- Able to perform shift duty including weekends
**Salary**: From RM4,000.00 per month
**Benefits**:
- Health insurance
Supplemental pay types:
- Commission pay
- Performance bonus
Application Question(s):
- Working hours are 5-days a week, but you are required to work on shift & weekends. Is that acceptable?
**Experience**:
- Retail (Beauty Industry): 3 years (required)
**Language**:
- Mandarin (required)
Ability to Commute:
- Kuala Lumpur (required)
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