Asst Director of Sales

2 weeks ago

Kuala Lumpur, Malaysia Hilton Full time

Asst Director of Sales

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Director of Sales oversees day to day Sales efforts of the Senior Sales Managers, Sales Managers and Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the marketing plan under the general guidance and supervision of the Commercial Director and in keeping with the delegation of authority.

**What will I be doing?**

As the Assistant Director of Sales, you will be responsible for performing the following tasks to the highest standards:

- Participate in the development and execution of the hotel marketing plan.
- Complete relevant courses of Hilton University on time and ensure to pass the test.
- Be familiar with hotel product knowledge and related activities.
- Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
- Complete sales targets and related tasks set by the hotel.
- Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
- Understand customer needs through telephone sales, face-to-face visits, other forms and achieving sales.
- Produce quotations efficiently, sending contracts to customers and following up promptly.
- Operate the hotel reservation system to book rooms, banquet venues, etc.
- Send teamwork order promptly, and ensure the relevant departments receive the relevant information.
- Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
- Recommend other hotel chains within the group to clients.
- Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmation.
- Understand and be familiar with all product information of the competitors, including key customers and their output, hotel rooms, catering, conference promotion information, and promptly feedback to the Commercial Director / Director of Sales.
- Welcome key customers, team leaders and VIPs to the hotel when they arrive.
- Handle guest feedback or complaints.
- Maximize sales at all times and effectively forecast team and banquet revenue.
- Provide necessary supervision and guidance to the Sales Manager or Director of Sales as needed in developing team quotes or contracts.
- Actively participate in the development of marketing plans and collaborate to achieve budgets.
- Assist the Director of Sales to allocate daily work effectively according to the Sales team structure.
- Assist the Director of Sales to organize regular meetings, ensure effective communication between the Sales team and the hotel Operations team, assisting the Banquet and Catering Sales department or Operations department in following-up on events occurring during banquets or meetings.
- Assist the Director of Sales to complete relevant parts of the department budget, and actively participate in the development of forecasting and marketing plans.
- Provide regular training to employees to ensure that the team is familiar with hotel products and processes and can efficiently explore customer needs and provide professional customized services.
- Regularly analyze customer output and source market structure, anticipate market trends and design products and channels in advance to seize business opportunities.
- Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability.
- Conscientiously perform assigned tasks and special tasks.
- The department reserves the right to change or supplement the job description if necessary.

**What are we looking for?**

An Assistant Director of Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Hospitality: Volunteer to provide unparalleled hospitality.
- Integrity: Do what you should do all the time.
- Leadership: Strive to be a leader in both your indust

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