Customer Service Specialist- Mandarin

3 weeks ago


Brickfields, Malaysia SRG ASIA PACIFIC SDN BHD Full time

To deliver excellent customer service and manage the needs of our clients through our communication channel (phone)
- Understand and deliver business strategies and improve customer experience through excellent customer service.
- Accountable for meeting individual (KPIs) and team goals
- Continuously identify and support work process improvements and communicate to Team Leaders and (or) SE.

**Requirements**:

- Minimum qualification is SPM
- Willing to work on ROTATIONAL SHIFTS (any 9 hours between 1PM and 2AM)
- Ability to SPEAK in Mandarin is a must.
- Required language(s): Bahasa Malaysia, English, Mandarin

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

**Salary**: Up to RM3,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Tips



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