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Customer Service Specialist- Mandarin
3 weeks ago
To deliver excellent customer service and manage the needs of our clients through our communication channel (phone)
- Understand and deliver business strategies and improve customer experience through excellent customer service.
- Accountable for meeting individual (KPIs) and team goals
- Continuously identify and support work process improvements and communicate to Team Leaders and (or) SE.
**Requirements**:
- Minimum qualification is SPM
- Willing to work on ROTATIONAL SHIFTS (any 9 hours between 1PM and 2AM)
- Ability to SPEAK in Mandarin is a must.
- Required language(s): Bahasa Malaysia, English, Mandarin
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months
**Salary**: Up to RM3,000.00 per month
**Benefits**:
- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Tips
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