Customer Service Specialist
2 weeks ago
**仕事内容**:
Primary Job Functions:
- Respond promptly to all incoming communication channels.
- Address customer needs efficiently, offering solutions or alternatives.
- Foster strong customer relationships through dedicated service.
- Ensure confidentiality and privacy of customer information.
- Achieve both personal and team targets effectively.
- Manage diverse inquiries within specified timeframes.
- Resolve complaints and escalate issues when necessary.
- Provide accurate information and exceptional service consistently.
- Document interactions meticulously and report trends to management.
- Perform additional duties as assigned.
Job Requirement:
- Fresh graduates are welcomed
- **REQUIRE TO SPEAK IN MANDARIN OR CANTONESE**:
- Excellent communication and problem-solving skills.
- Strong commitment to customer satisfaction and attention to detail.
- Ability to meet targets and work efficiently in a team.
**その他**:
**Job Types**: Full-time, Commission, New-Grad
Pay: RM4,000.00 - RM5,000.00 per month
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
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