Service Manager
6 months ago
Knowledgeable on all after sales processes (e.g workshop, parts sales, warranty and service) and etc.
- Recruit, interview, train, guide and monitor the whole team members in aftersales department - to ensure the operations smoothness.
- Plan, organise and implement aftersales marketing campaigns.
- Drive team to promote parts and services.
- Analyse market potential and market exhaustion.
- Applies management and strategy tools and methods (e.g market analysis, SWOT, change management, budget planning, resource planning target settings).
- Prepares and manages the annual operating budget of the after-sales department and annual after sales budget for principal.
- Plans department objectives as per Company KPI.
- Ensures all after sales reports are submitted to principal and meet the date line.
- Manage and Lead the Service Department to deliver quality service and maintain customer satisfaction in After-Sales.
- Must be able to plan for expansion and to improve on the existing processes.
- Must have the initiative to push for service excellence and for profitability.
- The incumbent has to be focused on performance.
- Able to harness the talents of the team and to be able to solve daily issues.
- Must be committed to the tasks given and is willing to spend time to mould and guide staff as well as to meet with higher management to discuss operational issues.
- Responsible to perform any other duties requested by Management / Company
**Job Types**: Full-time, Permanent
Pay: RM2,187.40 - RM11,279.28 per month
**Benefits**:
- Additional leave
- Cell phone reimbursement
- Company car
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- On call
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- after sales: 3 years (required)
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