Assistant Consolidation Manager
2 days ago
**JOB PURPOSE**
To lead and manage customer service team in executing the company’s revenue milestones.
**JOB DESCRIPTIONS**
- Ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost
- Act as the primary escalation contact for customers and liaise with relevant departments on the service delivery to customers
- Resolve customers’ queries by determining the cause of the problem and providing the best solution to solve the issue
- Maintain and file all records in accordance with company procedure
- Ensure timely management of complaints and inquiries escalations
- Overseeing and assessing team productivity and activities, providing them with regular performance-related feedback and constructive coaching
- To attend to customer bookings for export/ import cargo
- Coordinating with Operations and Sales to meet customers’ needs
- Update shipment milestones in Value+
- To handle costing and billing for shipments
- To undertake other assignment from the Management
**JOB REQUIREMENTS**
- Knowledge in forwarding industry
- Minimum 5 years working experience in related field (forwarding/transportation/ freight industry)
- Minimum SPM/STPM/Diploma/Advance/Higher/Graduate in Diploma in Logistic/ Transportation or equivalent
- Have good and positive attitude, detail-orientated, organized and able to prioritize tasks
- Good interpersonal and communication skills
- Able to work independently and in team & able to work under pressure in a fast moving environment
- Leadership quality and able to motivate customer service team, create team spirit, sense of belonging and individual development.
- Good understanding of procedures and documentation of ocean freights (export/ import)
- Proficiency in Microsoft Office
- Able to read, write and converse in English and Malay language
**Job Types**: Full-time, Permanent
**Salary**: RM3,500.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
**Experience**:
- Customer Service: 5 years (preferred)
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