Documentation Manager

3 weeks ago

Shah Alam, Malaysia Agensi Pekerjaan HR2O Asia Sdn Bhd Full time

Our client is a is a global shipping and logistics company that operates one of the largest container shipping fleets in the world. With a rich history spanning several decades, it has established itself as a leading player in the maritime industry, offering comprehensive shipping services across various trade routes.

As a Documentation Manager, you will play a crucial role in leading and supporting our customer experience by overseeing and managing the Documentation Department. Your primary responsibility will be to ensure the department provides high-quality service and customer satisfaction. You will be responsible for establishing, reviewing, and ensuring compliance with documentation requirements set by principals and local authorities.

**Key Responsibilities**:

- Oversee and manage the Documentation Department to ensure high-quality service and customer satisfaction.
- Ensure compliance with Principal and Local Authority's requirements.
- Meet customers' and principals' (Docs/Compliance Dept) inquiries and expectations.
- Provide guidance to employees on documentation matters (shipping/trading terms, etc.).
- Validate and endorse Bills of Lading, including Switch Bills of Lading and Original Bills of Lading, issued in Port Klang location.
- Implement and review Import & Export Documentation training and procedures.
- Compile monthly Documentation productivity statistics for the Finance Department.
- Prepare any requested Management Reports.
- Conduct monthly departmental meetings.
- Arrange necessary training and corrective actions for staff.
- Execute new documentation procedures/requirements from principals.
- Lead and participate in support system improvement/new project implementations.
- Handle lost BL cases (POL: Port Klang only).
- Draft budget reports for management.

**Key Experience & Qualifications**:

- Provide quick and effective problem-solving to customers through all communication channels.
- Bachelor's degree or equivalent professional qualification.
- Minimum 5 years of management experience in the shipping industry.
- Experience in Import and Export Shipping Documentation, Customer Service, or related forwarding and logistics in a similar capacity.
- Ability to lead a department.
- Customer service-oriented.
- Strong organizational and process-oriented skills.
- Excellent communication, interpersonal, and presentation skills.
- Ability to manage multiple stakeholders at the management level.
- Strong analytical and problem-solving skills.
- Ability to work independently.

**Key Competencies & Skills**:

- Provide quick and effective problem-solving to customers through all communication channels.
- Strategic thinking and strong leadership skills to drive a large team.
- Advanced troubleshooting, multitasking, and decision-making abilities.
- Patient, positive, energetic, and empathetic attitude.
- Self-motivated and adaptable to a fast-changing environment.
- Ability to work independently and as a team player.
- Coach, reference, and mentor for customer service representatives.
- Proficient in Microsoft Office Applications and skilled in statistics and data analysis.

**Key Performance Indicators / Measures**:

- Attend and release bill of lading within set KPIs, reducing turnaround time.
- Ensure correct inbound and outbound routing to avoid unnecessary charges.
- Demonstrate responsiveness to customer needs (represent the voice of customers).
- Supervise daily input accuracies of Documentation staff.
- Measure and report the department's efforts and successes to stakeholders.
- Continuously improve performance, efficiency, and efficacy based on metrics and customer feedback.
- Set goals, review progress, and provide regular updates to the team.
- Minimize staff errors that may result in additional operational or customer costs.
- Ensure smooth Bill of Lading release (local and global).
- Facilitate smooth cargo releases.

**Benefits**:

- Pay commensurate with experience.
- Monthly transport allowance.

If you are a motivated, proactive leader with a passion for ensuring top-notch documentation services and customer satisfaction, we invite you to join our client's team as a Documentation Manager

**Salary**: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

  • Document Controller

    2 weeks ago

    Shah Alam, Malaysia Progressive Impact Technology Sdn Bhd Full time

    Handling intake, scanning, verification, and storing documents. - Filing and archiving relevant documentation. - Retrieving files for other employees and customers when needed. - Designing templates for documents, file types, and document databases. - Checking and editing documents for accuracy and compliance. - Controlling the flow of documents for accuracy...

  • Document Controller

    4 days ago

    Shah Alam, Malaysia Progressive Impact Technology Sdn Bhd Full time

    Handling intake, scanning, verification, and storing documents. - Filing and archiving relevant documentation. - Retrieving files for other employees and customers when needed. - Designing templates for documents, file types, and document databases. - Checking and editing documents for accuracy and compliance. - Controlling the flow of documents for accuracy...

  • Documentation Officer

    3 weeks ago

    Shah Alam, Malaysia Bulkhaul Malaysia Sdn Bhd Full time

    1. Bill of Lading Preparation: Prepare accurate and comprehensive bills of lading, ensuring that all relevant information is included. This includes details about the cargo, consignor, consignee, vessel information, and other required documentation. 2. Documentation Management: Maintain and organize all relevant shipping and cargo documentation, ensuring...

  • Document Controller

    4 weeks ago

    Shah Alam, Malaysia Progressive Impact Corrosion Sdn Bhd Full time

    Handling intake, scanning, verification, and storing documents. - Filing and archiving relevant documentation. - Retrieving files for other employees and customers when needed. - Designing templates for documents, file types, and document databases. - Checking and editing documents for accuracy and compliance. - Controlling the flow of documents for accuracy...

  • Document Controller

    2 weeks ago

    Shah Alam, Selangor, Malaysia Progressive Impact Technology Sdn Bhd Full time

    Handling intake, scanning, verification, and storing documents. Filing and archiving relevant documentation. Retrieving files for other employees and customers when needed. Designing templates for documents, file types, and document databases. Checking and editing documents for accuracy and compliance. Controlling the flow of documents for accuracy and...

  • Document Controller

    2 weeks ago

    Shah Alam, Selangor, Malaysia Progressive Impact Technology Sdn Bhd Full time

    Handling intake, scanning, verification, and storing documents. Filing and archiving relevant documentation. Retrieving files for other employees and customers when needed. Designing templates for documents, file types, and document databases. Checking and editing documents for accuracy and compliance. Controlling the flow of documents for accuracy and...

  • Document Controller

    2 weeks ago

    Shah Alam, Selangor, Malaysia Sutracom Sdn Bhd Full time

    Qualification: Bachelor's degree in administration or related fieldExperience: Fresh grad/ experiencedJob description: Set up, copy, scan and store documents Create templates Manage requests for documentation File documents in physical and digital records and ensure appropriate storage Review and maintain the accuracy of the records, editing where necessary...

  • Document Controller

    2 weeks ago

    Shah Alam, Selangor, Malaysia Progressive Impact Corrosion Sdn Bhd Full time

    Handling intake, scanning, verification, and storing documents. Filing and archiving relevant documentation. Retrieving files for other employees and customers when needed. Designing templates for documents, file types, and document databases. Checking and editing documents for accuracy and compliance. Controlling the flow of documents for accuracy and...

  • Documentation Controller

    2 weeks ago

    Shah Alam, Malaysia AJE Best-On Sdn Bhd Full time

    **Responsibilities**: - To liaise with suppliers on routine basis and ad-hoc basis. - Handling other administrative task such as office documentation. - To handle systematic filing system, safekeeping private and confidential documents. - To assist the manager in monitoring and supervising subordinates. - To perform any other ad-hoc task assigned by...

  • Documentation Coordinator

    1 month ago

    Shah Alam, Malaysia Quanterm Logistics Sdn Bhd Full time

    **Responsibilities**: **Responsible for preparation of documentation for shipment as follows**: - Follow the job file after verification. - Check the complete sets in the job files. - Check the charges on the job sheet, calculate if required. - Key in the details into the system. - Follow up the LC shipment from customer. - Prepare & check the invoice &...

  • Documentation Coordinator

    5 days ago

    Shah Alam, Malaysia Quanterm Logistics Sdn Bhd Full time

    **Responsibilities**: **Responsible for preparation of documentation for shipment as follows**: - Follow the job file after verification. - Check the complete sets in the job files. - Check the charges on the job sheet, calculate if required. - Key in the details into the system. - Follow up the LC shipment from customer. - Prepare & check the invoice &...

  • Document Controller

    3 weeks ago

    Shah Alam, Malaysia Sutracom Sdn Bhd Full time

    **Qualification**: Bachelor’s degree in administration or related field **Experience**: Fresh grad/ experienced **Job description**: - Set up, copy, scan and store documents - Create templates - Manage requests for documentation - File documents in physical and digital records and ensure appropriate storage - Review and maintain the accuracy of the...

  • Document Controller

    5 days ago

    Shah Alam, Malaysia Sutracom Sdn Bhd Full time

    **Qualification**: Bachelor’s degree in administration or related field **Experience**: Fresh grad/ experienced **Job description**: - Set up, copy, scan and store documents - Create templates - Manage requests for documentation - File documents in physical and digital records and ensure appropriate storage - Review and maintain the accuracy of the...

  • Documentation Coordinator

    2 weeks ago

    Shah Alam, Selangor, Malaysia Quanterm Logistics Sdn Bhd Full time

    Responsibilities:Responsible for preparation of documentation for shipment as follows:Follow the job file after verification. Check the complete sets in the job files. Check the charges on the job sheet, calculate if required. Key in the details into the system. Follow up the LC shipment from customer. Prepare & check the invoice & HBL. Prepare shippers...

  • Operation / Documentation Assistant

    3 weeks ago

    Shah Alam, Malaysia OILNCO INDUSTRIES SDN BHD Full time

    **Documentation Specialist Responsibilities**: - Organizing an archiving system. - Labeling, sorting, and categorizing documents for ease of use. - Retrieving documents upon request. - Adhering to regulatory requirements. - Working with colleagues to ensure consistency of documentation practice across the company. - Ensuring documentation integrity. -...

  • Document Controller Iso

    3 weeks ago

    Shah Alam, Malaysia Pembinaan Tetap Teguh Full time

    **Responsibility** - Maintain record data in Quality Management System (QMS). - Ensuring that all documents received from internal departments are recorded and registered on relevant forms. - Assist in training activities and related matters. Arrange and schedule training for employee. - Responsible for liaison with interdepartmental and external related...

  • Iso Document Controller

    4 weeks ago

    Shah Alam, Malaysia PTT Infra Sdn Bhd Full time

    **JOB RESPONSIBILITIES**: - Maintain record data in Quality Management System (QMS). - Ensuring that all documents received from internal departments are recorded and registered on relevant forms. - Assist in training activities and related matters. Arrange and schedule training for employee. - Responsible for liaison with interdepartmental and external...

  • Operation / Documentation Assistant

    2 weeks ago

    Shah Alam, Selangor, Malaysia OILNCO INDUSTRIES SDN BHD Full time

    Documentation Specialist Responsibilities: Organizing an archiving system. Labeling, sorting, and categorizing documents for ease of use. Retrieving documents upon request. Adhering to regulatory requirements. Working with colleagues to ensure consistency of documentation practice across the company. Ensuring documentation integrity. Controlling access to...

  • Document Controller Iso

    2 weeks ago

    Shah Alam, Selangor, Malaysia Pembinaan Tetap Teguh Full time

    Responsibility Maintain record data in Quality Management System (QMS). Ensuring that all documents received from internal departments are recorded and registered on relevant forms. Assist in training activities and related matters. Arrange and schedule training for employee. Responsible for liaison with interdepartmental and external related parties....

  • Project Document Controller

    2 weeks ago

    Shah Alam, Malaysia OAG Group of Companies Full time

    **Project Crew Claim Form & Salary Management**: - Assist to prepare and process claim forms for project expenses. - Handle salary payments details with crew members. **Travel and Accommodation Arrangement**: - Arrange transportation, accommodation and medical facilities for project team both domestically & internationally. - Source suitable accomodation...