Servicedesk Specialist- Vietnamese Speaker

2 weeks ago

Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

Hi

Hope you are doing well

I am **Mehamjot Kaur** and responsible for talent acquisition at my company **Abhidi Solution**. I want to attract your attention to a job opportunity I am hiring these days for.
In case you are looking for your next gig or just exploring the local job market, the below may be right for you.

**About the Opportunity**:
Our client is looking to collaborate with talented people for the **SDA Vietnamese **role.

**Role Title: SDA Vietnamese**

**Type: Permanent with HCL Tech**

**Work Location: KL, Malaysia**

**Mode: Work from Office**

**Key Responsibility Areas (KRA’s)**

**Incident Management**: Log, track, and prioritize incidents using the ticketing system. Escalate complex issues to appropriate support teams while ensuring timely resolution.

**Customer Communication**: Maintain clear and timely communication with end-users regarding the status of their reported issues. Provide step-by-step instructions and training to users for common technical problems.

**Documentation**:Create and update knowledge base articles for common issues and resolutions. Document troubleshooting steps and solutions to build a comprehensive support resource.

**Collaboration**: Collaborate with other IT teams to resolve escalated issues and ensure a seamless user experience. Participate in team meetings and contribute to ongoing process improvements.

**User Education**: Conduct training sessions and workshops to educate end-users on IT best practices and new technologies.

**Create user-friendly** guides to empower users to troubleshoot common problems independently.

**Qualifications**:
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).

Proven experience in a service desk or technical support role.

Familiarity with troubleshooting hardware, software, and network issues.

Excellent customer service and communication skills.

Ability to work independently and collaboratively within a team.

**Skills**:
Strong problem-solving and analytical skills.

Familiarity with ITIL best practices is a plus.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Exceptional communication and interpersonal skills.

**Kindly provide the below Details**

**Current Salary -**

**Expected Salary -**

**Notice Period -**

**Reason for Job Change-**

**Any job offers in hand-**

**Visa Status-**

**Whtsapp for any Queries +65 62338202**

**Job Types**: Full-time, Permanent

Pay: Up to RM8,347.16 per month

Schedule:

- Monday to Friday
- Rotational shift

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