Servicedesk Specialist- Vietnamese Speaker

5 months ago


Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

Hi

Hope you are doing well

I am **Mehamjot Kaur** and responsible for talent acquisition at my company **Abhidi Solution**. I want to attract your attention to a job opportunity I am hiring these days for.
In case you are looking for your next gig or just exploring the local job market, the below may be right for you.

**About the Opportunity**:
Our client is looking to collaborate with talented people for the **SDA Vietnamese **role.

**Role Title: SDA Vietnamese**

**Type: Permanent with HCL Tech**

**Work Location: KL, Malaysia**

**Mode: Work from Office**

**Key Responsibility Areas (KRA’s)**

**Incident Management**: Log, track, and prioritize incidents using the ticketing system. Escalate complex issues to appropriate support teams while ensuring timely resolution.

**Customer Communication**: Maintain clear and timely communication with end-users regarding the status of their reported issues. Provide step-by-step instructions and training to users for common technical problems.

**Documentation**:Create and update knowledge base articles for common issues and resolutions. Document troubleshooting steps and solutions to build a comprehensive support resource.

**Collaboration**: Collaborate with other IT teams to resolve escalated issues and ensure a seamless user experience. Participate in team meetings and contribute to ongoing process improvements.

**User Education**: Conduct training sessions and workshops to educate end-users on IT best practices and new technologies.

**Create user-friendly** guides to empower users to troubleshoot common problems independently.

**Qualifications**:
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).

Proven experience in a service desk or technical support role.

Familiarity with troubleshooting hardware, software, and network issues.

Excellent customer service and communication skills.

Ability to work independently and collaboratively within a team.

**Skills**:
Strong problem-solving and analytical skills.

Familiarity with ITIL best practices is a plus.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Exceptional communication and interpersonal skills.

**Kindly provide the below Details**

**Current Salary -**

**Expected Salary -**

**Notice Period -**

**Reason for Job Change-**

**Any job offers in hand-**

**Visa Status-**

**Whtsapp for any Queries +65 62338202**

**Job Types**: Full-time, Permanent

Pay: Up to RM8,347.16 per month

Schedule:

- Monday to Friday
- Rotational shift


  • Office Assistant

    5 months ago


    Kuala Lumpur, Malaysia TANKKee Infinity co. Full time

    **Qualifications**: - Fluency in spoken and written Vietnamese. - Based in Kuala Lumpur, Malaysia. - Strong organizational and time management skills. - Proficiency in English, Bahasa Malay, or Chinese (fluency in one language required). - Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint). - Holding a spouse visa or student visa valid for...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Social Media Chat Support - Vietnamese Speaker - Location: Kuala Lumpur Sentral, Malaysia. - Salary: RM4000 (Basic) + RM500 complexity allowance + Housing Allowance RM200 - Permanent Job - Language: Vietnamese Speaker + English (English B1/B2) - Joining Date: ASAP - Headcount: 23 - Highlight: - Bachelor’s Degree or Diploma with 1 year Call Center...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Sales Digital marketing - Vietnamese Speaker - Location: Kuala Lumpur, Malaysia. - Salary: RM5200 + up to 20% Sales Commission + RM200 Housing Allowance *Languages: Native Vietnamese + English (B2) *Headcount: 4 - Joining date: ASAP - Work Hour: Country Support Business Hours - Mon - Fri - Permanent role - Highlight: - Bachelor’s Degree is A...

  • Technical Support

    5 months ago


    Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full time

    This is Niharika from eTeam. We are hiring for below role Role : Customer Service (Vietnamese + English speaker) **Job Type**: Permanent Job Location: KL Sentral (Nearby LRT KL Sentral station) Working Hours: 9AM- 9PM (Monday - Sunday) / 5 Days in a week & Off Days is 2 Days (On Rotational) Salary - RM3800-4000 Nationality - Vietnamese - Relevant...

  • Customer Service

    4 months ago


    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking a Customer Service Representative who is fluent in Vietnamese to join our team. In this role, you will be responsible for providing exceptional customer service to our Vietnamese-speaking customers, resolving their inquiries and issues efficiently and effectively. You will also be responsible for maintaining accurate customer records and...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Vietnamese - **Job Title**: Chat Support Representative (Vietnamese Speaker) **Salary Range**: RM3,700 - RM4,000 We are currently seeking a highly...


  • Kuala Lumpur, Malaysia AGENSI PEKERJAAN JAC SDN. BHD. Full time

    **Your Responsibilites will be**: - Update clients on their request status accordingly. - Promote available products and services to clients. - Handle client inquiries appropriately and ensure that high-level service is provided. - Cooperate effectively with other departments as required. - Contribute to team effort by achieving targeted results. - Escalate...

  • Chat Support

    5 months ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - (Vietnamese+ Japanese Speaker) (JLPT N1/N2 certification) Location: Kuala Lumpur, Malaysia **Salary**: With Exp: from RM8600 (Basic) + RM1000 (Complexity Allowance) + RM200 (Housing Allowance) Language: Japanese + Vietnamese) Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 3 Min Requirements: - Degree - No...

  • Chat Support

    5 months ago


    Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full time

    **Job Summary**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements,...

  • Vietnamese Translator

    5 months ago


    Kuala Lumpur, Malaysia Mon Tech Sdn Bhd Full time

    **Vietnamese Translator** Job Responsibilities: - Responsible for written translation of Vietnamese announcements, documents, etc., ensuring translation quality. - Responsible for Vietnamese website translation, accepting translation tasks assigned by the project manager. Job Requirements: - Vietnamese native speaker, fluent in English and Chinese...


  • Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    We are looking for a creative and enthusiastic Social Media Digital Marketing Specialist who is a fluent speaker of Vietnamese to join our team. As a Social Media Digital Marketing Specialist, you will be responsible for managing our brand's online presence, developing and implementing effective social media strategies, and driving engagement to maximize...


  • Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Customer Service Japanese language Mandarin Cantonese Vietnamese Thai - **Job Scope**: - Review...


  • Kuala Lumpur, Malaysia BGC Group Malaysia Full time

    Attend virtual Campaign Briefing, and gain an understanding of the information provided, including asking any additional questions, researching terms, and campaign specifics. - Read and understand call scripts and write up examples on each campaign to help recognise the requirement for the campaign you are working on. - Read through and understand all...

  • Native Vietnamese

    5 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Sales Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Vietnamese web development skills Technical sales Fluent in Vietnamese and English- We are hiring Native Vietnamese for Tech sales position in KL -...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice- Vietnamese Speaking Chat Support Specialist** *Location:* Kuala Lumpur, Malaysia *Salary & Benefits:* - Basic Salary: RM4000 - Complexity Allowance: RM500 -...

  • Chat Support

    5 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Vietnamese Chat Support - Vietnamese-Chat Support KL Sentral Shift: 24*7 Has experience in chat support “Bachelor Degree with no exp Diploma with min 1 year of call center experience SPM with min 3 years...

  • Chat Support

    4 months ago


    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Vietnamese Chat Support - Vietnamese-Chat Support KL Sentral Shift: 24*7 Has experience in chat support “Bachelor Degree with no exp Diploma with min 1 year of call center...

  • Marketing Analyst

    5 months ago


    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Marketing Analyst ( Campaigns) - Vietnamese Speaker** **Tenure: 1 year Contract (Renewable basis)** **Salary: Open for negotiation** **Working Hours: 8:00am to 5:00pm** **Location: TRX, Kuala Lumpur** - Workflow Optimization and Management: - Manage workflow optimization through automation. Map, plan, and coordinate activities related to...


  • Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    So what will you be doing as a Technical Troubleshooting Agent? **Your Responsibilities** - Accountable for closing customer inquiries regarding company products/services, customer' accounts and provide additional clarifications as requested by customers. - Responsible for adding/updating/reviewing rich media functionality in Ads. - Creates layout...


  • Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    **GENERAL SUMMARY**: 1. Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) or other industry-standard tools. 2. Experience in organizing and presenting a portfolio of work that showcases skills and previous projects. 3. Video animation skills required 4. Vietnamese language proficient Pay: Up to RM8,000.00...