Learning Operations Specialist

5 months ago


Petaling Jaya, Malaysia IBM Full time

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Role is to provide Learning Operations Support to the IBM Consulting Learning & Knowledge team in Japan. Ability to communicate fluently (both spoken & written) in Japanese is essential.

Tasks covered to include:

- Reporting & Data Analytics
- Extract data from a variety of systems to build reports.
- Analysis of the data
- Understanding client needs to construct new reports.
- Preparation of data to feed other reporting systems (e.g. finance)
- Extract data from variety of systems
- Data quality checks & follow up on any issues.
- Dealing with ad hoc reporting & data analysis requests.
- Assisting with administration of client owned reporting systems
- Aiding with some finance processes:

- Report preparation
- Raising procurement requests.
- Administrative functions such as:

- Mailbox management
- Monitoring slack channels
- Maintaining W3 pages
- Access management
- Maintaining system accesses

**Skills**
The skills needed to perform this role are:

- Ability to communicate fluently (both spoken & written) in Japanese is essential.
- Ability to use excel to a high level is essential.
- Ability to work to tight deadlines over financial timescales (such as month & quarter end) is essential.
- Experience of data analysis is required.
- Knowledge of finance processes such as planning & forecasting is useful but not essential.
- Knowledge of Internal IBM L&K tools such as LRT & EPD useful but not essential
- Knowledge of reporting tools such as Cognos useful but not essential

Required Technical and Professional Expertise

Please refer to JD above.

Preferred Technical and Professional Expertise

Please refer to JD above.

About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?


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