![SRG Asia Pacific Sdn. Bhd.](https://media.trabajo.org/img/noimg.jpg)
Subject Matter Support
1 week ago
DUTIES AND RESPONSIBILITIES
- Ensure there are zero pending cases from the team leader and Telesales queues in CRM system
- Establish work priorities according to the urgency of the cases and liaise with agents to monitor the cases in database
- Guide, coach and managed inappropriate creation of cases by the agents
- Ensure relevant processes and procedures are adhered according to cases
- Monitor, suggest and continuously improving department’s processes and product awareness
- To implement and recommend elements that can contribute to the improvement of agents’ case escalations
- To submit the daily operations reporting to the client/internal management
- Assist to monitor/manage Real-Time agents’ call
- Ability to work extra hours if required
- To cross support the Operations within the team
**Salary**: RM2,000.00 - RM2,200.00 per month
**Benefits**:
- Parental leave
Schedule:
- Day shift
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (required)
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