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Customer Service Officer

1 month ago

Perak, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Community Banking- Location
- Malaysia - Perak- Description

**Primary Objective**:

- Ensure and provide quality customer service standards
- Sales Referral - identify existing and prospective customers’ financial needs and refer them to sales personnel
- To support Assistant Branch Manager (ABM) to ensure smooth branch operation and compliance requirements are strictly observed
- To assist in tracking branch sales and up keep of sales records and other records/reports

**Key Responsibilities**:
**Customer Service**
- Deliver quality customer experience
- Identify sales opportunities for referral and cross selling

**Branch Operation**
- Ensure Bank’s policies, procedures & guidelines are complied with
- Support ABM to ensure smooth and effective branch operation to achieve satisfactory audit rating and score on Branch Excellence Program
- Checking and monitoring of monetary transactions and inquiry / maintenance activities
- Ensure smooth running of system, branches administration and staff administration (in the absence of ABM)
- Prepare and up keep branch records eg. BFS, sales reports, branch visitation reports etc
- Other duties arranged by ABM/BM relevant to branch operations from time to time
- Requirements

**Requirements**:
Bachelor Degree - Any related field(s).

Minimum 3 years in sales, customer service and branch operation experience
Self-motivated dynamic individuals with integrity, drive, diligence and a passion for high standards of service
- Pleasant personality with good analytical, communication and interpersonal skills
- Able to work independently with minimum supervision
- Independent and mature character who is proficient in prioritizing needs based on urgency
- Resistant to stress and able to work under pressure
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards