![Life Care Diagnostic Medical Centre Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Call Center Manager
3 weeks ago
Recruiting, training & overseeing the performance of the Telemarketers.
- Assisting in developing sales script.
- Collaborates with Sales Manager to establish sales goals.
- Managing a team of telemarketers
- Keeping track of KPI.
- Maintaining an updated record of all important Customer information in the database.
- Monitors & reviews phone calls to ensure quality service & compliance with applicable policies & best practices.
- Addressing customer queries.
- Prepare & present basic reports to immediate superior.
**Requirements**:
- Minimum SPM
- Citizens of Malaysia.
- Strong supervisory & leadership skills with a proven ability to motivate and manage a team.
- Manage a Telemarketer team for at least 1 year.
- Experience in Medical Industry especially ECP Products is a bonus but not compulsory
- Working hours from 9 am to 6 pm (Monday to Friday); 9 am to 2 pm (Saturday)
Location : Life Care Diagnostic Medical Centre Sdn Bhd
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM6,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Early shift
Supplemental pay types:
- Performance bonus
Ability to Commute:
- Cheras (preferred)
Ability to Relocate:
- Cheras: Relocate before starting work (preferred)
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