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Native & Non Native Japanese - Customer Service

2 months ago

Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: Native & Non Native Japanese - Customer Service Associate

(For Non
- Native Japanese JLPT N1 or N2 only is accepted)
- Location: Kuala Lumpur Sentral, Malaysia.

Work Mode:

- Work From Home - anywhere within Malaysia (come to the office whenever required) - Bangsar South, Kuala Lumpur)
- Salary: Non Native -RM 9000

**Salary**: Native -RM 10,000
- Permanent Job
- Work Hour: Normal Working Hour
- Language: : Japanese Speaker (Monolingual) + Kanji writing skills
- Headcounts: 8
- Joining Date: 8th January, 2024.
- Job Description
- Responsible for handling calls and providing customer support
- Identify and relate with various customer needs and scenarios
- Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required SALES metrics and goals
- Adhere to company policies and procedures as described on the HR Handbook
- Requirement:

- Fluent in Japanese Language
- 2 years in college or equivalent
- Min 6 months experience working in a performance driven role with specific metrics/goals
- Min 1-year steady job experience in a customer oriented and/or sales role
- Min of six months experience in the hospitality industry
- Good keyboarding skills
- Computer Navigation Skills and multi-tasking
- Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
- Excellent research skills with proficiency in the usage of ‘search’ function

Work Time:

- 7am-7pm
- Working hours: 9 hours
- 5 Working days, 2 days off based on rotation

**Benefits**:

- Medical insurance
- Dental and optical benefits
- Career growth opportunities

**Job Types**: Full-time, Permanent

**Salary**: RM9,000.00 - RM10,000.00 per month

Application Question(s):

- Are you a Native Japanese or Do you have JLPT N1 or N2 Certification?
- Do you have Bachelor's Degree/Diploma?
- Are you willing to relocate to Malaysia?

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