Client Solution Specialist
21 hours ago
Latest opening for Thai speaking Talents
Role: Client Solutions Specialist
Working hour: Rotation shift
Salary package: RM 4500 - RM 5500
Location: Kuala Lumpur (Must be willing to relocate)
Job Responsibilities:
- Monitor the status of his/her Book of Business ( “BoB”). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity
- Analyze performance of priority accounts (problematic or top-tier advertiser)and create optimization actions. Optimization goals include:
- Account up-selling
- General creative tips and best practices
- Bidding/Budget/targeting recommendations
- Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client’s platforms
- Able to identify high-value opportunities and low-hanging fruit
- Communicate effectively with advertisers and Client’s internal stakeholders (ads review, finance, product etc.) to achieve a good customer experience
- Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through inbound and outbound calls, as well as reach out to problematic advertisers via telephone to provide solutions
**Requirements**:
- Good communication in English and Thai
- Minimum 2 years experience in customer service/Sales
- Minimum education diploma in any field
- Comfortable working night shift
- Must be willing to relocate to Malaysia
Contract length: 12 months
**Job Types**: Full-time, Contract
**Salary**: RM4,500.00 - RM5,500.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
**Experience**:
- Customer service: 2 years (required)
**Language**:
- Thai (required)
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