Trainer - Listing & Content, My Marketplace

7 months ago

Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Identify training opportunities from various channels, like data studying and feedback collection, and develop individualized and group training plans to address varying needs.
- Develop interactive, and quality training curriculum for both online and offline training.
- Improve existing training curriculum to drive for higher training efficiency.
- Conduct continuous training and development programs for the trainees by formulating and facilitating training programs to enhance policy knowledge and moderation skills.
- Prepares training materials, administers tests and role-plays, as well as complete daily reports on your training experience.
- Actively works with the QA, SOP, KB and Operations to ensure alignment of product features, technical specifications, processes and so on.
- Drive for continuous improvement of training related success measurements

**Requirements**:

- BA/BS degree or equivalent practical experience.
- Works comfortably with Microsoft Word and Excel.
- 1-3 years experience in instructional designing and training delivery, preferably within Customer Service, Seller Service or E-Commerce.
- Experience in e-commerce or marketplace platforms is a plus.

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