L3 Seller Team

3 days ago


Kuala Lumpur, Malaysia Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Collaborate with stakeholders from content team to provide the best fit solution regarding the user inquiries.
- Obtain and/or respond mannerly on user complaints. Manage the relationship and user sentiment when handling their complaints cases.
- Follow up to ensure appropriate actions were taken on user request.
- Monitor any issue relate to the user and observe trends of the inquiries request.
- Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation.
- Elevate and escalate red flags to management from a duty-of-care perspective
- Other ad-hoc initiatives as assigned by management

**Requirements**:

- Fluent in reading, speaking and writing English and Bahasa Malaysia (in additional Chinese would be a plus)
- Aggressive, persistent, energetic, willing to take challenges.
- Excellent presentation skills and communication skills.
- A creative mindset and understanding of user needs.
- Strong logical thinking and problem-solving skills at all times
- Strong negotiation and relationship building skills.
- Good team player and responsible person.



  • Kuala Lumpur, Malaysia Evo Business Consulting Sdn Bhd Full time

    Responsible for end-to-end software development and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes). This includes analysis and design to development, implementation, testing and support. - Responsible for quality assurance of the team delivery in conformance to the Bank-defined software...


  • Kuala Lumpur, Malaysia Malaysia's Online Shopping Site Full time

    Location **:_Jln Raja Chulan, KL_** Working Days **:_5 days - Monday-Fri, 9am-6pm_** Nature of Business **:_Establish web commerce platform_** Salary Range **:_RM2400 +100 attendance allowance_** **JOB DESCRIPTION** - Familiarize with tools and services offered by the said e-commerce platform to sellers, with the focus of communicating and encouraging...


  • Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...


  • Kuala Lumpur, Malaysia E-commerce Platform Full time

    Position: Customer Service for Seller Support Location: Menara Public Bank 2, Jalan Raja Chulan **Salary**: RM2,400 (Have allowances) **Requirement**: - SPM, Diploma or Degree - Sales and problem-solving mindset: able to provide and convince clients to adopt solutions - Able to use data analytical skills to advise seller on business plan - Able to do...


  • Kuala Lumpur, Malaysia E-Commerce Platform Full time

    Position: Customer Service for Seller Support Location: Menara Public Bank 2, Jalan Raja Chulan **Salary**: RM2,400 (Have allowances) **Requirement**: - SPM, Diploma or Degree - Sales and problem-solving mindset: able to provide and convince clients to adopt solutions - Able to use data analytical skills to advise seller on business plan - Able to do...

  • Seller Ops

    2 days ago


    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Security Analyst L3

    2 days ago


    Kuala Lumpur, Malaysia Ensign Infosecurity (Malaysia) Sdn Bhd Full time

    L3 Responsibilities - Setup and operating Managed Endpoint and Detection Response (MDR) program and proposing enhancement to achieve better efficiency/ effectiveness - Operating Network Traffic Analytics (NTA) program, identification of abnormalities in client’s environment - Performs threat hunting within the clients’ technology environments to uncover...


  • Kuala Lumpur, Malaysia E Commerce Platform Sdn Bhd Full time

    **Customer Service ( Seller Support )** Location : Jln Raja Chulan, KL Working Days : 5 days - Monday-Fri, 9am-6pm Nature of Business : Establish web commerce platform Salary Range : RM2400 +100 attendance allowance - Familiarise with tools and services offered by the said e-commerce platform to sellers, with the focus of communicating and encouraging...

  • Partner Enablement

    4 days ago


    Kuala Lumpur, Malaysia TikTok Full time

    About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire -...

  • L3 Core Banking

    2 days ago


    Kuala Lumpur, Malaysia Unison Consulting Pte Ltd Full time

    Must have: As400- Silverlake / l2 support (minimum), to work in shifts as400,RPG, unix/linux, oracle or sql / shell scripting. Core banking or card (Credit card / debit card) exp - Bachelor’s degree of Computer Science or Engineering - Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service...

  • L2/l3 Support

    10 hours ago


    Kuala Lumpur, Malaysia Arashs Technology Sdn Bhd Full time

    **JOB HIGHLIGHTS** Local Malaysian only. 5-day work week with a hybrid working arrangement. Excellent growth and career advancement opportunities. Competitive remuneration package. Great MNC (energy sector) working culture. **RESPONSIBILITIES** **(1) Technical Support** ✍ Provide L2 or L3 support to users experiencing software issues. ✍...

  • Livestream Seller

    1 week ago


    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentMarketing- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Marketing team at Shopee is responsible for conceptualising and implementing go-to-market activities to achieve increased usage and visibility. The team covers areas including Campaigns Management, Community, Public Relations, Partnerships, Offline Marketing...

  • Security Analyst L3

    1 week ago


    Kuala Lumpur, Malaysia TechBridge Market Full time

    If you are passionate about playing a key role in the success of the region’s largest pure-play cybersecurity expertise and innovation, we want to hear from you! Our client is a well-established brand in the Cybersecurity industry and they are looking for a passionate and driven **Security Analyst L3 **to join their team. This is an exciting opportunity...

  • Seller Management

    1 week ago


    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentBusiness Development and Partnerships LevelEntry Level LocationMalaysia - Kuala Lumpur The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business...


  • Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...


  • Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour Regular Hours Monday - Friday Business Area Compliance Location Malaysia - Kuala Lumpur Description **Primary Objective**: To oblige with Bank Negara Malaysia’s (BNM) regulatory requirements under the provision of Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLATFPUAA) and ultimately...

  • Shopee Ads

    1 day ago


    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim...


  • Kuala Lumpur, Malaysia Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim...


  • Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    ZALORA is looking for a hardworking, detail-oriented, and passionate team member with an interest in fashion and backend operations to join our team in Kuala Lumpur. This role will be a part of the dynamic Marketplace Operation team managing the operations of over 1000+ high-profile sellers in ZALORA Marketplace across regions. Specifically, this role acts...

  • As400 Developer

    1 week ago


    Kuala Lumpur, Malaysia Purple Drive Technologies Full time

    Responsible for end-to-end software development and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes). This includes analysis and design to development, implementation, testing and support. - Responsible for quality assurance of the team delivery in conformance to the Bank-defined software...