Food and Beverage Room Service Supervisor
6 months ago
餐飲客房服務主管負責監督飯店、度假村或飯店機構內客房服務部門的高效率、無縫運作。這個角色需要強大的領導、組織和溝通能力,以確保為客人提供卓越的服務並保持高標準的品質和展示。
職位說明 :
- 監督、訓練和激勵客房服務人員團隊,包括服務生、跑步者和點餐員。監控員工績效、提供回饋並定期進行評估,以維持高水準的服務。
- 監督準確、及時地處理客人訂單,包括客房內用餐和外帶訂單。確保訂購過程順利,並確保客人及時收到他們想要的餐點。
- 維持嚴格的品質控制標準,以確保食品和飲料的準備、擺盤和呈現均按照飯店的指南進行。確保所有菜餚均在適當的溫度下以視覺上吸引人的方式提供。
- 與客人互動以接受訂單、解決任何疑慮或特殊要求,並確保良好的用餐體驗。及時專業地處理客人的回饋並解決出現的任何問題。
- 與廚房和採購團隊合作,確保食品、飲料和其他相關物品的充足供應。監控庫存水準並根據需要下訂單以避免短缺。
- 確保遵守健康和安全法規,包括適當的食品處理、儲存和衛生程序。定期檢查,保持清潔、安全的工作環境。
- 為員工舉辦培訓課程,以提升他們的技能、產品知識和服務禮儀。在客房服務部門內培養持續學習和改進的文化。
- 與廚房、前廳、客房部等其他部門密切合作,確保業務協調順利,特別是在高峰時段和繁忙時段。
- 維護訂單、庫存和客人回饋的準確記錄。為管理層準備定期報告,以評估績效並確定需要改進的領域。
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