Customer Service Mandarin Speaker

5 months ago


Bangsar South, Malaysia EPS Ventures Sdn Bhd Full time

Client company: MNC nutrition provider
Location: Bangsar South (reachable by LRT)
Working mode: Hybrid mode

**Benefits: 13 month salary, insurance coverage, WFO for 2 days, additional leave (examination leave), performance bonus**

**Job Scope**:

- Support day-to-day operations of Contact center through effective communication with Taiwan Members via telephone, and etc, for Members related activities, including order processing and inquiries handling, cross country info handling.
- Able to execute an effective manpower arrangement to ensure manpower and various resources are being allocated effectively and efficiently to run the operation in an optimum level at all time. Assist staff in operation when necessary and be a team leader and team player at the same time
- Able to lead rep I, rep II on ad hoc project, event, UAT ( user acceptance testing )
- To be a knowledge centre for the team for internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, system behavior, Member compensation system and etc.
- Able to log SNOW/I Support and highlight to IT immediately where there is system issue where will affect member’s experience and operation. Able to work and communicate with IT on the solution and direction.
- Ensure timely feedback for urgent cases, team building and to ensure positive working attitude of team member

**Requirement**:

- Proficiency in verbal and written English and Mandarin
- Pleasant personality with excellent interpersonal skills
- Ability to provide superb customer service and resolve problems independently under the company’s guidelines
- Self-motivated and attentive to details with strong initiative
- Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours may be required
- Good computer literacy (Word/Excel/Powerpoint)
- Flexibility in performing efficiently in a fast-paced work environment.

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus

Application Question(s):

- What is your expected salary?
- How long is your notice period?
- Are you able to understand traditional Chinese?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- Bahasa (required)
- English (required)



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