Customer Success Executive

5 months ago


Bangsar South, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

**Responsibilities:

- **
- Perform customer verifications
- Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
- Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
- Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
- Follow up with customers to ensure high-level satisfaction and determining future requirements
- Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
- Record details of inquiries, comments, complaints and actions taken

**Requirements:

- **
- Service minded personnel with interest in helping and working with customers
- A positive individual with a 'can do', results driven approach and attitude
- Ability to work as part of a team, support colleagues and promote excellent team spirit
- Demonstrate trust, openness and respect in dealings with people
- Able to handle customer complaints and deal effectively with upset customers
- Good command of both written and spoken in English and Mandarin
- Ability to work in shifts (including night shifts)

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Dental insurance
- Work from home

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bangsar South: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you able to work in rotational shift (Including night shift)?

**Language**:

- Mandarin (required)



  • Bangsar South, Malaysia ChatDaddy Full time

    **ChatDaddy **is a fast-growing company focused on creating a future where small and medium enterprises can expand their businesses more efficiently by leveraging on WhatsApp. We’re actively expanding into emerging markets and looking for passionate, adventurous individuals to join us in this venture. **ChatDaddy Hero Product** WhatsApp Team...


  • Bangsar, Malaysia SE ACTIVE SDN BHD (TECHNOGYM MALAYSIA) Full time

    **Your role in a nutshell**: - Support the sales team by handling digital inquiries and objections to help convert clients. - Act as a key player in delivering solutions, including integration, onboarding, and education. **Your mission will be to**: - Support the Sales team in handling digital and objections for conversions to clients. - Act as the pivot...


  • Bangsar South, Malaysia Fave Full time

    Fave is one of Southeast Asia's leading fintech platforms; providing a smart payment app for the smart generation of consumers to pay and save. Fave also empowers offline businesses to grow and digitally connect with their customers in a whole new way. Fave is on a mission to maximise joy and value in every shopping experience and accelerate the offline...


  • Bangsar South, Malaysia RF HR Solutions Sdn Bhd Full time

    Company Industry: Digital Media - As a Customer Experience Coordinator, where you'll play a vital role in delivering exceptional service and support to our valued clients. - You'll be responsible for managing and executing various tasks to ensure seamless project transmission and client satisfaction. Your duties will include initiating, tracking, and...


  • Bangsar South, Malaysia RF HR Solutions Sdn Bhd Full time

    Company Industry: Digital Media - As a Customer Experience Coordinator, where you'll play a vital role in delivering exceptional service and support to our valued clients. - You'll be responsible for managing and executing various tasks to ensure seamless project transmission and client satisfaction. Your duties will include initiating, tracking, and...

  • Marketing Executive

    6 months ago


    Bangsar South, Malaysia UOA Hospitality Full time

    We are looking for a talented Marketing Executive to undertake marketing projects for the benefit of our company. You will organize creative campaigns and promotional events that can make a difference for our company’s success according to trends and customer requirements. The goal is to reach out to the market and cultivate the customer’s interest in...


  • Bangsar South, Malaysia N2N Connect Berhad Full time

    **CUSTOMER EXPERIENCE EXECUTIVE (Trading & IT Industry)** **Job Responsibility** - Acting as a first point of contact: dealing with correspondence and phone calls. - To ensure the **day-to-day operations of IT Service Helpdesk & Customer Services.** - To provide **customer service to brokers, **service information, resolving problems, attend to enquiries. -...


  • Bangsar South, Malaysia Brandt International Sdn Bhd Full time

    Proactively reach out to existing clients via phone to understand their needs and concerns. - Build and maintain strong, positive relationships with clients by providing exceptional service and support. - Guide clients on effectively using our job posting platform to maximize their recruitment efforts. - Offer assistance, troubleshoot issues, and provide...


  • Bangsar South, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **JOB DESCRIPTION** - To control and oversee all company projects, people, and ventures. - Responsible for the overall success of the company projects in Malaysia and working with - Managing Director and the Group’s Company in Hong Kong and mainland China. - Report directly to the Board of Directors. - Networking, communicating, and dealing with potential...

  • Key Account Executive

    5 months ago


    Bangsar South, Malaysia CXL Executive Sdn Bhd Full time

    **Position **:Key Account Representative **Location**: Bangsar South **Salary**: RM3,000 - RM4,000 **Working Hours**: Monday - Friday / 8.30am - 5.30pm **Contract Duration **:12 month (Renew based performance) - Building trust relationships with existing and potential clients and continuously seeking for business growth opportunities. - Understanding client...


  • Bangsar South, Malaysia S Business Consulting Full time

    Job Title: Customer Service Executive Working Hours: 11am - 8pm Working Day: rotation of 5 working days per week (including weekends) Working Location: Bangsar South Company Background: Newly built customer service center in Malaysia **Salary**: RM4000++ **Responsibilities**: - Provide good customer service promptly. - Identify and assess customers’...


  • Bangsar South, Malaysia S Business Consulting Full time

    Job Title: Customer Service Executive Working Hours: 11am - 8pm Working Day: rotation of 5 working days per week (including weekends) Working Location: Bangsar South Company Background: Newly built customer service center in Malaysia Salary Range: RM3000 - RM4000 **Responsibilities**: - Provide good customer service promptly. - Identify and assess...


  • Bangsar South, Malaysia S BUSINESS CONSULTING Full time

    Job Title: Customer Service Executive Working Hours: 11am - 8pm Working Day: rotation of 5 working days per week (including weekends) Working Location: Bangsar South Company Background: Newly built customer service center in Malaysia with a total headcount of around 15 pax Salary Range: RM3000 - RM4000 **Job Description**: - Provide good customer...

  • Sales Executive

    5 months ago


    Bangsar South, Malaysia UOA Hospitality Full time

    We are looking for a passionate Sales Executive to join our sales team. The Sales Executive responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. To be successful as a Sales Executive you should be an inspired self-starter and able to drive sales growth. Ultimately, a top-notch...

  • Customer Service

    5 months ago


    Bangsar, Malaysia Cxl executive Full time

    Monday to Sunday, 2 off days (not fixed) - Rotational Shift - First shift: 7.00am - 4.30pm / Second shift: 2.00pm - 10.30pm - KERINCHI, BANGSAR - Contract: 6 months (Renew based on performance) - Salary**:RM2,500**: - Allowance**:None** **START INTAKE: 9-Mar | 19-Apr | 26-Apr | 3-May | 10-May | 17-May** **Requirements**: - Must possess at least SPM...


  • Bangsar South, Malaysia KAALI HR SDN. BHD. Full time

    Description: - In this role, you'll get to provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, online ordering set up and much more. - You will also navigate processes to properly escalate and coordinate customer responses according to company values. - You not only will give away...


  • Bangsar South, Malaysia Brandt International Full time

    As a Lead Generation Executive, your main responsibility will be to identify and qualify potential leads for our products/services through various channels. Your focus will be on gathering relevant information, assessing customer interest and needs, and maintaining accurate records in our CRM system. Achieving weekly and monthly lead generation targets is...


  • Bangsar South, Malaysia MTS Innovation Sdn Bhd Full time

    **Job Summary**: This position requires an individual who can build long-term business relationships to expand sales growth and develop the brands’ reputation. **Responsibilities**: - Drive sales through market penetration and coverage. - Generate new sales opportunities by prospecting and developing new clients. - Develop strategies to expand and grow...


  • Bangsar South, Malaysia Life Care Diagnostic Medical Centre Sdn Bhd Full time

    **Responsibilities** - Duties include accurately processing customer service requests, resolving service issue and sales requests, profiling customers to identify their needs and new sales. - Provide customers with excellent service, including greeting customer, smiling, using their name and building a rapport with customers that generate customer loyalty. -...

  • Marketing Executive

    6 months ago


    Bangsar South, Malaysia NW CORPORATE ADVISORY SDN BHD Full time

    **Responsibilities** **1.** **Market Research** - Conducting market research to identify trends, potential markets, and customer preferences. - Analysing competitor activities and market conditions to develop strategies. **2.** **Marketing Strategy** - Developing marketing plans and strategies to reach company objectives. - Collaborating with the marketing...