Assistant Contact Centre Manager

Responsibilities: - Responsible for work environment, client satisfaction and profitability of a program by being the leader of the line of business unit integrated by Supervisors and agents - Manages and develops a team of assigned Supervisors to meet and exceed performance, quality, enduser satisfaction, client satisfaction and any other relevant key...

Responsibilities - Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Strategizes and executes directions and decisions following the change management process. - Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt...

Position: *Contact Center Manager ( Video Hosting Service) Language: English Specialization: at least 3 years Senior Operations Manager experience/5years Operations mgr experience Target Onboarding Date: ASAP Salary Range: 13,000 - 18,000 Location: Penang/KL Type: Full-time Shift: Regular Shift **Responsibilities**: - Manage the overall performance...

Vacancy: Workforce Management Analyst - Location: Penang, Malaysia - Salary - RM 5000 - Work Schedule: Mon to Fri - 24/7 shift (Weekend off) - Head count - 2 *Malaysians - Experience: 1 - 3 years Workforce Management Analyst experience - Responsibilities: - Develop and implement Customer Service inbound and outbound contact strategies. Verint, Genesys &...

**Job Summary** PLC Pet Lovers Centre is looking for Management Trainees to join our vibrant team. These Management Trainees will undergo a thorough program to work their way up to become future leaders in the outlet. The Trainees will be based in our outlets and will be trained to take up big responsibilities in handling the day-to-day retail operations of...

**Job Summary** PLC Pet Lovers Centre is looking for Management Trainees to join our vibrant team. These Management Trainees will undergo a thorough program to work their way up to become future leaders in the outlet. The Trainees will be based in our outlets and will be trained to take up big responsibilities in handling the day-to-day retail operations of...

**Job Summary** PLC Pet Lovers Centre is looking for Management Trainees to join our vibrant team. These Management Trainees will undergo a thorough program to work their way up to become future leaders in the outlet. The Trainees will be based in our outlets and will be trained to take up big responsibilities in handling the day-to-day retail operations of...

Vacancy: Workforce Management Analyst - Mandarin Speaker - Location: Penang, Malaysia - Salary - RM 5000 - Work Schedule: Mon to Fri - 24/7 shift (Weekend off) - Head count - 2 *Malaysians - Experience: 1 - 3 years Workforce Management Analyst experience - Responsibilities: - Develop and implement Customer Service inbound and outbound contact...

1. Need to support and assist the centre in meeting the overall objectives of the centre and the needs of individual students 2. Need to provide leadership, direction and co-ordination within the centre 3. Need to develop and maintain effective educational programs within the centre and promote the improvement of teaching and learning within the centre 4....

1. Need to support and assist the centre in meeting the overall objectives of the centre and the needs of individual students 2. Need to provide leadership, direction and co-ordination within the centre 3. Need to develop and maintain effective educational programs within the centre and promote the improvement of teaching and learning within the centre 4....

1. Need to support and assist the centre in meeting the overall objectives of the centre and the needs of individual students 2. Need to provide leadership, direction and co-ordination within the centre 3. Need to develop and maintain effective educational programs within the centre and promote the improvement of teaching and learning within the centre 4....

Responsibilities Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Strategizes and executes directions and decisions following the change management process. Manage the daytoday operations in accordance with requirements and SLAs set out in this SOW. Prompt identification...

Job Summary: The Operations Manager is responsible for overseeing the day-to-day operations of the art centre, ensuring its smooth and efficient functioning. This role involves managing staff, facilities, events, and logistics, and also includes coordinating the successful opening of new centres. Key Responsibilities: - **Develop, implement, and optimise...

**Project**:Social Media - Content Moderation **Language**:English **Salary**:RM 7,000 - 12,000 **Base Location**:Penang **Operation/Working days**: Monday to Friday (5 days/week) **Operation/Working hours**: 9AM to 6PM (9 hours/day including an hour meal time) **Employment Type & Benefits**:Permanent employment & Benefits **Responsibilities**: -...

Requirements: Minimum 1 years’ experience in a BANKING customer service environment (mandatory) Strong banking knowledge is an added advantage MUST BE Fluency in English and Mandarin languages (Spoken & Written) (mandatory) Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voice Job...

Role: Quality Assurance Manager Reporting to: Senior Quality Assurance Manager Project: Social Media - Content Moderation Language: English (Malaysians) **Salary**: RM 8,000 - 12,000 Base Location: Penang Operation/Working days: Monday to Friday (5 days/week) Operation/Working hours: 9AM to 6PM (9 hours/day including an hour meal time) Selection...

**Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: -...

**Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: -...

Ensure all communication is handled professionally and promptly but with a human touch across all channels. - Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand - Meet targets and requirements set by the client and management. - Appropriate knowledge and information shared...

Job description **Requirements**: - Minimum STPM with retail manager experience OR Diploma/ Degree in any field. - Required language(s): Bahasa Malaysia and English. - At least 3 year(s) of working experience in the retail / F&B industry. - Good interpersonal & follow-up skills, adaptable and result-oriented. - Possess outgoing personality, positive and...