Contact Centre Manager

Responsibilities: - Responsible for work environment, client satisfaction and profitability of a program by being the leader of the line of business unit integrated by Supervisors and agents - Manages and develops a team of assigned Supervisors to meet and exceed performance, quality, enduser satisfaction, client satisfaction and any other relevant key...

Vacancy: Workforce Management Analyst - Location: Penang, Malaysia - Salary - RM 5000 - Work Schedule: Mon to Fri - 24/7 shift (Weekend off) - Head count - 2 *Malaysians - Experience: 1 - 3 years Workforce Management Analyst experience - Responsibilities: - Develop and implement Customer Service inbound and outbound contact strategies. Verint, Genesys &...

**Job Summary** PLC Pet Lovers Centre is looking for Management Trainees to join our vibrant team. These Management Trainees will undergo a thorough program to work their way up to become future leaders in the outlet. The Trainees will be based in our outlets and will be trained to take up big responsibilities in handling the day-to-day retail operations of...

**Job Summary** PLC Pet Lovers Centre is looking for Management Trainees to join our vibrant team. These Management Trainees will undergo a thorough program to work their way up to become future leaders in the outlet. The Trainees will be based in our outlets and will be trained to take up big responsibilities in handling the day-to-day retail operations of...

Vacancy: Workforce Management Analyst - Mandarin Speaker - Location: Penang, Malaysia - Salary - RM 5000 - Work Schedule: Mon to Fri - 24/7 shift (Weekend off) - Head count - 2 *Malaysians - Experience: 1 - 3 years Workforce Management Analyst experience - Responsibilities: - Develop and implement Customer Service inbound and outbound contact...

Job Summary: The Operations Manager is responsible for overseeing the day-to-day operations of the art centre, ensuring its smooth and efficient functioning. This role involves managing staff, facilities, events, and logistics, and also includes coordinating the successful opening of new centres. Key Responsibilities: - **Develop, implement, and optimise...

Role: Quality Assurance Manager Reporting to: Senior Quality Assurance Manager Project: Social Media - Content Moderation Language: English (Malaysians) **Salary**: RM 8,000 - 12,000 Base Location: Penang Operation/Working days: Monday to Friday (5 days/week) Operation/Working hours: 9AM to 6PM (9 hours/day including an hour meal time) Selection...

Requirements: Minimum 1 years’ experience in a BANKING customer service environment (mandatory) Strong banking knowledge is an added advantage MUST BE Fluency in English and Mandarin languages (Spoken & Written) (mandatory) Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voice Job...

**Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA Mandarin english - Quality Assurance Mandarin + English SpeakeQuality Assurance Supervisor a. Language: Mandarin and...

Building up the new key account platform to expand the sales efforts. - Working with the technical support team to resolve technical questions or develop solutions for the customers. - Observing and analysis of the potential customers, markets and competitors companies. - Foster strong relationships with semiconductor clients, understanding their needs and...

Building up the new key account platform to expand the sales efforts. - Working with the technical support team to resolve technical questions or develop solutions for the customers. - Observing and analysis of the potential customers, markets and competitors companies. - Foster strong relationships with semiconductor clients, understanding their needs and...

**Position**: Project Admin Executive **Location**: Bayan Lepas, Penang **Salary**: RM 2,500 - RM 3,000 **Working hours**: Monday - Friday (9am - 6pm) **Responsibilities** - To assist in project procurement, project sales, productivity, profitability in helping company to reach goals and objectives. - To build and management long term relationship and...

Cezars Kitchen is seeking a qualified Outlet Manager to join our school kitchen in Tanjung Bunga, Penang. We are always striving to improve the atmosphere, menu and overall service in our kitchens. Our philosophy is focused on creating food that is alive with enjoyable flavors. In your role, you are the Director of Quality! You must ensure the highest...

Establishing the new platform for important accounts in order to increase sales. - Collaborating with the technical support staff to provide answers to technical queries or create solutions for clients. - Observing and analysis of the potential customers, markets and competitors companies. - Develop a close rapport with semiconductor customers by learning...

**Key Responsibilities**: - Proactively seek out new revenue generating opportunities within existing Global Strategic Customers and potential new MNC customer in logistics and transportation. - Analyze reports for cost saving opportunities. - Follow up on all sales leads generated. - Implement business plans and sales strategies to ensure the attainment of...

a. Language: Trilingual (Mandarin, Bahasa Melayu, English) b. Specialization: MS Excel and Power BI c. Target Onboarding Date: ASAP d. Salary Range: 3,500 - 4,500 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: Regular shift and/or 24/7 Jd Communicate with internal colleagues to understand the needs of departments and the organization -...

Based in Penang - Excellent fringe benefits - Salary up to RM$9500 + attractive bonus - Able to travel 25% -30% - Semiconductor industry **Responsibilities**: Be the main point of contact for customers and accountable for management of sales - Manage and coordinate responses to customer technical product specifications, automation specifications and general...

**Whom we seek?** - Able to communicate efficiently. - Preferred to have at least call centre experience. - Able to work on rotational shift. **What is your job tasks?** - Assisting customers via E-mail, chat, phone and other channels at a high degree of quality - Ensure all communication is handled professionally and promptly but with a human touch across...

Hello Greetings from Softenger Sdn Bhd. we are looking for a "Business Intelligence Analyst" JOB TITLE: Business Intelligence Analyst a. Language: Trilingual (Mandarin, Bahasa Melayu, English) b. Specialization: MS Excel and Power BI c. Target Onboarding Date: ASAP d. e. Location: Georgetown, Penang e. Type: Full-time f. Shift: Regular shift and/or...

**Responsibilities**: - Develop comprehensive project plans, including timelines, budgets, resources, and risk management strategies. - Oversee all phases of the construction project from inception to completion, ensuring adherence to project specifications and standards. - Coordinate with architects, engineers, contractors, and other stakeholders to ensure...