Customer Service Executive

7 months ago


Seri Kembangan, Malaysia MR D.I.Y. TRADING SDN BHD Full time

**Roles & Responsibilities**:

- Handle Careline telephone calls with friendliness and professionalism by directly assisting/liaising with customers for tasks such as handling complaints/feedback/compliments, checking stock availability, and answering product inquiries.
- Handling & interacting the Facebook Inbox Ai chat & wall review on daily basis.
- Handling & managing Customer Feedback Survey E form on daily basis.
- Take ownership of customer’s issues; follow up complaint case with resolution until closed.
- Store assistance, interacting, response via CS Skype for Customer Service matters.
- Compile, update and organize tracking file on daily basis.
- Immediate reporting/ update to Superior for any urgent case/ crisis.
- Reports submission on time as per required.
- Adhere and perform SOP consistently.
- Ensure CS Department aligned with Company’s vision, mission and objectives.
- Maintaining the orderly workflow according to urgencies and priorities.
- Reporting, feedback and highlight to Superior any matter requires.
- Foster good customer service environment among colleagues and nurture a teamwork spirit through encouragement and empowerment.
- Perform good skill, knowledge and portray good customer service behavior and quality with positive minded.

**Qualifications**:

- At least 1-2 years working experience, fresh graduates are encouraged to apply
- Required language: English, Bahasa Malaysia
- Must willing to work at HQ, Seri Kembangan

**Salary**: RM2,300.00 - RM2,700.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



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