Customer Service Executive

2 weeks ago


Seri Kembangan, Malaysia Aik Huat Hardware Trading Sdn Bhd Full time

**Duties & Responsibilities**:

- Deliver excellent customer service and manage the needs of our customers through Shopee, Lazada, Facebook and other online platforms.
- Professionally handle a high volume of inquiries from customers.
- Continuously identify work process improvements.
- Assist customers with placing orders, processing returns, and resolving any issues or concerns they may have.
- Maintain a high level of product knowledge to effectively address customer questions and provide recommendations.
- Stay updated on company policies, promotions, and procedures to ensure accurate and up-to-date information is provided to customers.
- Any ad-hoc duties assigned by the Superior from time to time

**Job Specification**:

- Experience in customer service management will be an added advantage.
- Willing to work in shift rotations.
- Able to work on public holidays and weekends.

**Working Hours**:

- Weekly 40 working hours (5 days work in shift rotation)
- Morning Shift: 8:00 - 17:00, Evening Shift: 13:00 - 22:00

**Benefit**:

- Annual Leave, Marriage Leave, and so on.
- EPF, SOCSO, EIS
- Dental, PA, Medical Subsidy
- Company Trip
- Weekly Sport Activities
- 5-Days Work
- Flexi Working Days (Hybrid)

**Salary**:

- RM3,000 - RM3,500

**Location**:

- Seri Kembangan, Selangor

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Dental insurance
- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Bahasa (preferred)
- Mandarin (required)



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