Customer Service Executive
3 weeks ago
**Responsibilities**:
- Attend to customers’ call in a timely manner and ensure good customer service is rendered.
- Performing telemarketing weekly to solicit Shipper/consignee support.
- Preparing quotation of ocean freight to shippers/consignee.
- Managing booking, B/L, transport document and manifest.
- Proactively manage issues related to shipment delivery to customers & overcome all issues with customers.
- Handle and arrange system updates according to Standard Operating Procedures (SOP) & guidelines.
- Promoting E-Commerce (E-Booking & E-Bill of Lading).
**Requirements**:
- Pleasant personality with good people communication skills.
- Ability to work independently in a fast-pace environment.
- Fresh graduates are encouraged to apply.
**Attractive remuneration and benefits package**:
- 16% EPF
- Daily lunch allowance
- Comprehensive medical & hospitalization coverage for employees and family
- Insurance coverage
- Meal allowance for overtime
- On the job training provided
- Observe all public holidays as gazetted by the Federal/State Government
- Company activities: annual dinner, sports meet, festival celebration party & more
**Job Types**: Full-time, Permanent
**Salary**: RM2,400.00 - RM3,200.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Maternity leave
- Meal allowance
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Yearly bonus
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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