Customer Services
4 days ago
Professionally handle high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Communicate to Team Leaders and (or) Manager.
- Perform office-based administrative duties whenever required.
- Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times. InternalTake ownership of issues and concerns of customers and airline partners, including operational issues, pricing / ticketing/exchange queries etc
**What you'll Need to Succeed**:
- Have an excellent command of **spoken and written English**.
- Have **1 year experience in handling Flights Partners and customers**.
- Extensive knowledge **Global Distribution Systems (GDS)**.
- Analytical thinking and high problem-solving skills.
- Stress tolerance and able to work in a pressured environment.
- Willing to support EN customers if required.
- Willing to **work in shift rotations (24/7)**.
- Able to work on **public holidays and weekends**.
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM4,600.00 per month
Schedule:
- Rotational shift
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
- GDS: 1 year (preferred)
Work Remotely:
- No
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