IT Business Analyst

5 months ago

Klang, Malaysia People Pathfinders Sdn Bhd Full time

**The Company**

Our client is a leading hygiene listed company in Asia.

**Responsibilities**:
**1. Day-to-Day Functional / Application Support**
- Planning (ERP), Warehouse Management System (WMS) and Transport Management System (TMS)
- Support in building knowledge base with Level 1: Servicedesk.
- Provide training to end users and Level 1: Servicedesk.
- Involve in analyzing problems escalated from Level 1 and finding solution to the problem.
- Involve in working and communicating to Vendor whenever a problem could not be resolved locally.
- Support business in building Business Continuity Plan.
- Support business Day to Day operation that related to the IT solutions implemented. End to end Supply Chain processes.
- Covering the stream from order processing, order fulfilment and logistics and all the way to billing management.

**2. Project Based / Change Management**
- Facilitate or support workshops or key meetings to capture business requirements and perform as-is analysis,
- understanding customer and user requirements, their strategies, and their goals.
- Support development of business cases and support the portfolio prioritization process.
- Review and edit requirements, specifications and recommendations related to a proposed solution.
- Participate in transitioning the requirements and use cases to the designers and vendors to ensure a clear and complete.
- Understanding of the solution specification.
- Support for implementation of to-be processes, including training delivery.
- Contribute to finding and implementing effective solutions in a matrix organization.
- Recommendation for continuous improvement

**The Requirements**:

- Bachelor’s Degree in Computer Science / IT / or equivalent.
- At least 1 - 3 working experiences in the FMCG / IT consultant industry.
- Experience in using a structured approach for analyzing and resolving problems.
- Experience in Oracle EBS, WMS, MES, Planning tools and AS/RS technologies is an added advantage.
- Relational Database Management (i.e. Oracle SQL, PL/SQL Server, MySQL).
- Strong communication skills - both written and verbal.
- Able to work in a team.
- Proficient in Mandarin language is an added advantage.

**Job Types**: Full-time, Permanent

Pay: RM60,000.00 - RM72,000.00 per year

**Benefits**:

- Meal allowance
- Professional development

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- FMCG: 1 year (preferred)
- IT Consultancy Industry: 1 year (preferred)

**Language**:

- Mandarin (preferred)

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