![Career International Fos Sdn. Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service
2 weeks ago
Position Summary:
Duties and Responsibilities:
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to the center’s commitment to client
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide accurate information and excellent customer service
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable resources
- Process request according to customer’s preference on time
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned
**Salary**: RM7,400.00 - RM8,500.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
- Travel Industry: 1 year (preferred)
**Language**:
- Japanese (preferred)
-
Customer Service Associate
3 weeks ago
Brickfields, Malaysia Customer Connect Malaysia Full time**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...
-
Customer Service Specialist
1 week ago
Brickfields, Malaysia Customer Connect Malaysia Full timeCustomer Success Specialist - Fresh Grads Encouraged to ApplyYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at...
-
Customer Service Specialist
1 week ago
Brickfields, Malaysia Customer Connect Malaysia Full timeCustomer Success Specialist - Fresh Grads Encouraged to ApplyYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at...
-
Customer Service Associate
4 weeks ago
Brickfields, Malaysia Customer Connect Malaysia Full time**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...
-
Customer Service Associate
4 weeks ago
Brickfields, Malaysia Customer Connect Malaysia Full time**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...
-
Customer Service Associate
2 weeks ago
Brickfields, Malaysia Customer Connect Malaysia Full time**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...
-
Customer Service Associate
3 weeks ago
Brickfields, Malaysia Customer Connect Malaysia Full time**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...
-
Customer Service Associate
2 weeks ago
Brickfields, Malaysia Customer Connect Malaysia Full time**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...
-
Customer Service Specialist
4 weeks ago
Brickfields, Malaysia Customer Connect Malaysia Full time**Customer Success Specialist - Fresh Grads Encouraged to Apply** You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received...
-
Customer Service Specialist
1 week ago
Brickfields, Malaysia Customer Connect Malaysia Full time**Customer Success Specialist - Fresh Grads Encouraged to Apply** You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received...
-
Customer Experience Associate
1 week ago
Brickfields, Malaysia Customer Connect Malaysia Full timeCUSTOMER SERVICE ASSOCIATERoles: Attend to incoming calls promptly, courteously in a competent and professional manner Maintains customer records by updating account information Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...
-
Customer Success Specialist
1 week ago
Brickfields, Malaysia Customer Connect Malaysia Full timeYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpointYour Roles include: Attending to...
-
Customer Success Specialist
1 week ago
Brickfields, Malaysia Customer Connect Malaysia Full timeYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. Your Roles include:_ Attending to...
-
Customer Success Specialist
1 week ago
Brickfields, Malaysia Customer Connect Malaysia Full timeYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint.Your Roles include: Attending to...
-
Customer Success Specialist
4 weeks ago
Brickfields, Malaysia Customer Connect Malaysia Full timeYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. Your Roles include: - Attending to...
-
Customer Success Specialist
4 weeks ago
Brickfields, Malaysia Customer Connect Malaysia Full timeYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. - Your Roles include:_ - Attending...
-
Customer Success Specialist
3 weeks ago
Brickfields, Malaysia Customer Connect Malaysia Full timeYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...
-
Customer Success Specialist
3 weeks ago
Brickfields, Malaysia Customer Connect Malaysia Full timeYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...
-
Customer Success Specialist
2 weeks ago
Brickfields, Malaysia Customer Connect Malaysia Full timeYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...
-
Customer Success Specialist
2 weeks ago
Brickfields, Malaysia Customer Connect Malaysia Full timeYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...