Express Claims Examiner

1 week ago

Kuala Lumpur, Malaysia AIG Full time

Express Claims Examiner

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Claims

Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

About the role

What you need to know:
Accountabilities for the role:

- Managing key claims handling enquiry; coverage determination and liability assessment for PL Auto express claims, where appropriate within authority limits and providing a consistently strong standard of customer service.
- Ensuring effective management of express claims within a personal allocation
- Broader internal/external stakeholder communication where required
- Continuous improvement on claim files handling with feedback and support through the Quality Assurance Review processes
- Contribute to the maintenance of best practice procedures for PL Auto express claims, consistent with global best practice
- Demonstrate a basic competence and fraud detection analytic skill
- Demonstrate a strong standard of competence in handling and resolving express claims within TAT

Accountabilities
- Timely, accurate and customer-focused claim resolution
- Effective communication of key advanced express claims and portfolio messages to internal stakeholders.
- Financial control through the consistent reserve and other financial transaction disciplines
- Accurate and consistent policy interpretation

What we’re looking for:
Requirement
- Intermediate knowledge in auto express claims topics and experience
- Policy language skills enabling accurate and consistent policy wording interpretation
- Good communication skills, both written & verbal
- Good time management - ability to manage & prioritize workload and diary management
- Ability to contribute effectively within a team environment.
- Ability to work with claims stakeholders to effectively direct claims strategy.
- Good critical thinking, decision-making and negotiation skills

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified ind

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