Travels and Express Claims Coordinator

4 days ago

Kuala Lumpur, Malaysia AIG Full time

**Travels and express claims coordinator**
**Who we are**
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

**Claims**
Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

**About the role**
**Accountabilities for the role**:

- Respond to policyholders’ enquiries offering appropriate solutions and information
- Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
- Adjudicate express claims based on the policy terms and conditions.
- Follow up on claim documentations according to the Claims Best Practice
- Enter all case-related documentation into the relevant systems
- Perform all ad-hoc tasks / projects assigned by the Team Leaders.

**What we’re looking for**:
**Requirement**
- At least 3 year of working experience within the Insurance / Financial Services sector is required for this position. Proven experience within other sectors will be considered as well
- Preferably Senior Executives specializing in Customer Service, Claims or equivalent
- Ability to reason and solve complex problems while working with a team in order to find collective and creative solutions to complex medical case challenges
- Excellent interpersonal, telephone and Microsoft Office skills

**We are an Equal Opportunity Employer**

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

**We are an Equal Opportunity Employer**

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its’ policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Functional Area:
CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Travel Assist Malaysia Sdn Bhd

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