Branch Manager

5 months ago


Kuala Lumpur, Malaysia Irkaz Holdings Sdn Bhd Full time

As the Branch Manager, you will oversee the daily operations of the retail outlet, ensuring efficient and profitable performance. You are also responsible to lead and motivate the team to deliver exceptional customer service and achieve sales targets.

**Job Descriptions**:

- To lead, motivate, and supervise outlet staff to ensure smooth operations and excellent customer service.
- Monitor sales performance, analyze trends, and develop strategies to achieve sales targets.
- Ensure optimum inventory management by overseeing inventory levels, ordering, and stock rotation to optimize availability and minimize wastage.
- Ensure high standards of customer service, handle customer inquiries and complaints, and resolve issues promptly.
- Assist in financial management by managing store budgets, controlling expenses, and maximizing profitability.
- Ensure compliance with company policies, procedures, and regulations related to safety, hygiene, and legal requirements.
- Train and develop staff to enhance their skills, productivity, and performance.
- Assist in promotions and marketing activities by implement marketing initiatives, promotions, and displays to drive sales and attract customers.
- Assist in preparing and analyzing sales reports, financial statements, and other relevant data to assess performance and make informed decisions.
- Maintain a safe, secure and pleasant environment by enforcing safety protocols and security measures to provide customers’ a positive shopping experience.
- Managing any ad-hoc tasks and projects as and when required.

**Requirements**:

- Previous experience in retail management, preferably in the grocery/fresh produce industry would be an added advantage.
- Strong leadership and communication skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of retail operations, inventory management, and customer service principles.
- Ability to work under pressure and adapt to changing priorities.

**Job Types**: Full-time, Permanent, Freelance

**Salary**: RM2,500.00 - RM4,000.00 per month

Schedule:

- Monday to Friday


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