Mgr-account Sales

4 months ago


Kuala Lumpur, Malaysia Marriott International, Inc Full time

**职位编号** 24015408
**工作类别** Sales & Marketing
**地点** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置?** N
**职位类型** Management
**职位概述**

负责主动招揽和管理团体/餐饮相关机会。管理未由活动预订中心处理的团体/餐饮机会。积极向上销售每个商业机会,以最大限度地提高收入。实现个人和团队相关的收入目标。确保业务及时、正常运转,以妥善交付服务。负责通过在每次客户体验中提供卓越的服务,提升客户忠诚度。为客户提供服务,以代表公司发展更多客户。

**求职者个人资料**

**教育和经验要求**
- 高中文凭或高中同等学历 (GED);2 年销售与营销、宾客服务、前台或相关专业领域工作经验。

或者
- 在经认可的大学取得工商管理、市场营销、酒店和餐厅管理或相关专业的两年制学位;不要求工作经验。

**核心工作活动**

**了解市场并最大限度提高收入**
- 识别新团体/餐饮业务,以实现个人和酒店收入目标。
- 了解整体市场 - 竞争对手的优势和劣势、经济趋势、供求关系等,并了解如何针对这些因素进行销售。
- 根据市场情况和酒店需求,为酒店把握最佳机会。
- 监督当天的销售程序,最大限度地提高客房收入并控制酒店的入住率。
- 了解酒店的主要目标客户和服务预期;通过了解客户的业务、业务问题和顾虑,服务他们并在计划//活动之前和期间提供更好的业务解决方案。

**开展日常销售活动**
- 响应活动预订中心相关因素以外的团体/餐饮引入机会。
- 利用谈判技巧和创造性的销售能力,达成业务并洽谈合同。
- 有效运用销售资源和行政/支持人员。
- 执行和支持预订业务的运营方面(例如,生成提案,撰写合同,客户信函)。

**提供卓越的客户服务**
- 支持公司的服务和关系策略,通过在每次客户体验中提供卓越的服务来提高客户忠诚度。
- 为客户服务,以提高市场份额。
- 执行和支持公司客户服务标准和酒店品牌标准。
- 提供符合品牌日常服务基本原则的卓越客户服务。
- 通过在客户的计划/活动之前和期间,协助客户并确保其满意度,执行示范性的客户服务以提升客户满意度和忠诚度。
- 与宴会管理和/或运营部合作,提供超越客户期望的客户体验。
- 为客户关系树立积极的榜样。
- 与客人互动并获得对产品质量和服务水准的反馈。
- 参加总结前后会议以了解团体需求,并获得关于产品质量(如客房、会议设施和设备、餐饮)、服务水平和总体满意度方面的反馈。
- 通过在客户的计划/活动之前和期间,协助客户并确保其满意度,执行示范性的客户服务以提升客户满意度和忠诚度。
- 通过了解客户的需求,并推荐最能满足其需求并超越其预期的相应特色和服务,同时建立关系和维护对公司的忠诚度,为客户提供服务。

**建立成功的关系**
- 与酒店外部的销售渠道(如活动预订中心、市场销售、战略客户)协作,确保销售工作得以协调,并起到补充作用,而非重复。
- 建立并加强与现有和新客户的关系,以实现未来的预订。活动包括销售拜访、娱乐节目、FAM 旅行、贸易展览等。
- 在社区内发展关系,以加强和扩大团体/餐饮销售机会的客户群。
- 管理和建立与主要内部和外部利益相关者的关系。
- 向宴会管理部提供准确、全面和有效的营业额。

**其他责任**
- 利用内联网获取资源和信息。
- 进行现场检查。
- 根据需要订立合同。
- 参与和实践品牌的日常服务基本原则。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_

万怡酒店热衷于为世界各地的旅客提供优质服务,贴心满足所需。这份热忱不仅曾鼓舞我们率先创立专为商务旅行者打造的酒店品牌,也是万怡酒店至今仍在为每一位宾客的每一段旅程提供精彩体验的动力。万怡酒店团队规模虽不大,但志向高远,我们期待心怀热情的成绩优异者踊跃加入,携手我们呈献超越期待的客户体验,同时享受不断进取和自我提升的乐趣。

加入万怡酒店,便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**,发挥个人价值,**追求**人生目标,**融入**卓越国际团队,**展现**真我风采。



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