Assistant F&b Manager

3 days ago

George Town, Malaysia Only World Group Berhad Full time

Responsible for the administration and operations of all Food and Beverage outlets. Ensuring maintenance of standards and maximum profitability. To create 100% Guest satisfaction by delivering food and beverage service to restaurant guests.

**Duties & Responsibilities**

You may work at various levels, from club level to the front-end of the business and in most cases will be:

- Training and supervising employees to ensure that they are performing their jobs correctly
- Monitoring employee productivity to ensure that goals are being met
- Coordinating employee schedules, including shift changes and absences
- Overseeing inventory of food and beverage supplies, ordering new items as needed
- Maintaining sanitation standards on the premises by monitoring employee compliance with company policies regarding cleanliness
- Interviewing, hiring, and training new employees as needed
- Establishing budgets for food, labor costs, and other expenses related to running the business
- Providing customer service by answering questions about menu items or suggesting items based on customer preferences
- Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
- Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
- Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction
- Coordinates with other departments to arrange for the delivery of requested services.
- Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
- Ensures all functions are set and staff is prepared and organized before required time on BEO
- Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
- Ensures proper setting of buffet tables and other food service tables
- Arranges for and ensures proper sequence of service for each event
- Supervises clearing and post function cleanup and garbage removal
- Maintains clean and orderly back areas, pre-function areas and storage areas
- Assures that all china, glassware, silverware, linen, etc are returned to their proper location after each event
- Supervises the handling, storage, and security of all catering service equipment and decor
- Conducts regular staff meetings to build rapport and ensures colleagues are well informed
- Clearly projects the visions of the department and measures progress
- Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
- Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency
- Work with the Executive Chef to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for Food and Beverage events.
- Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms.

**Managerial Duties**
- Accurately prepares daily summary of events as required
- Attend meetings/trainings as required
- Accurately perform administrative tasks as required

**Knowledge, Skills and Ability Requirements**:

- Familiar with inventory cost control and menu planning.
- Basic computer proficiency: E-mail, Excel, Word, Outlook.
- Working knowledge of Point of Sale and timekeeping systems.
- Previous supervisory experience is required
- Knowledge of food and beverage operation and preparation is required
- Cash handling abilities; basic math skills including significant number manipulation.
- Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
- Good verbal and written communication skills.
- Must have a flexible schedule, be highly motivated and quality driven
- Detail oriented yet able to excel while multi-tasking
- Able to accept responsibility and lead by example
- Cash handling and computer skills
- Excellent communication skills

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Budget Control: 1 year (preferred)
- F&B Management: 1 year (preferred)

License/Certification:

- Food Handling (preferred)

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