Operations Manager

6 months ago


George Town, Malaysia Company Confidentials Full time

**Job Overview**
- As an Operations Manager, responsible on overseeing every aspect of a hotel to ensure smooth operations and maximum profit.

**Job Descriptions**
- Responsible for all aspects of all departments (Front Office, Housekeeping, F&B).
- Oversee day-to-day operations, ensuring adherence to policies, procedures, and industry standards. Support and work with all personnel in all aspects of running the operation.
- Ensure the premises are in operative condition as per the category of the unit to receive and serve the guests.
- Ensure SOP implementation in all departments.
- Randomly perform inspections on stores (F&B/Kitchen, Housekeeping) to check the in-hand stock (quality, par stock levels, expiry, etc) with respective person in charge.
- Optimize workflow efficiencies by refining standard operating procedures (SOPs) and workflows.
- Monitor the coordination between all departments for smooth & efficient operations.
- Assess and review customer satisfaction and service recovery process.
- Identify staff learning needs and assist with development.
- Provide timely and constructive feedback on all direct reports as needed.
- Monitor and maintain operations and overhead cost to maximum revenue for the organization.
- To consistently involve and creating new/creative promotions into maximize revenue.
- Resourcefully solve any issues that arise and seize control of any problematic situation.
- Be available on call 24 hours a day to resolve any urgent problems or emergencies.
- Maintain good relations with working colleagues.
- Perform any other delegated tasks as required by Management.

**Job Requirements**
- Preferably have experience in the hospitality industry, particularly in five-star hotels.
- A team player with leadership skills, independent and a pleasant personality.
- Good command of verbal and written English, Bahasa Malaysia and Mandarin.
- Strong leadership and team management skills, with the ability to inspire and motivate staff.
- Excellent communication and interpersonal skills to effectively liaise with staff, guests, and external partners.
- Outstanding problem-solving and decision-making abilities, particularly under pressure.
- Ability to adapt to a fast-paced, dynamic work environment.
- Proactive and results-driven mindset.

Contract length: 6 months

Pay: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance

**Experience**:

- Hotel Industry: 3 years (required)


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