Operation Manager Business Development
7 months ago
**Job description**
As a bakery brand with rapid expansion, we are looking for a talented and ambitious person like you to join our #SQUAD
Discover LOVE A LOAF job opportunities and be the change you wish to see and grow together
We are looking for:
**Operation Manager cum Business Development**
**运营经理兼业务发展**
**Other Benefits**:
1. Skill Development
2. Teamwork
3. Experience in the Food Industry
4. Customer Interaction
5. Staff Discount
6. Networking Opportunities
7. SOCSO (Social Security Organization)
8. EIS (Employment Insurance System)
9. Referral Fees
10. Free Buns & Beverage
11. Competitive Basic Salary
12. EPF Contributions
13. Transport Allowance
14. Medical Allowance
15. Seniority Rewards
16. Parents' Gratitude Allowance
17. Team Sales Bonuses
18. Seasonal Product Commission
19. Customize Product Commission
20. Member Registration Fees
21. Typhoid & SLPM Claim
22. Birthday Leave
23. Replacement Credit on Company Declared Public Holiday
24. Opportunity of Promotion
25. Opportunities to Participate in Technical Coaching and Skill Enhancement.
**Job Duties**:
Duties:To ensure smooth operation of the company's stores, maintain high quality and quantity to achieve company sales targets.
**Responsibilities**:
1. Responsible for ensuring all orders are communicated to the various production teams and resolving production-related issues in cooperation with the relevant teams.
2. Work closely together with marketing team in developing campaign / strategies related to business operation.
3. Meet with customers to understand their ongoing needs and find solutions and products to meet these needs.
4. Put together proposals to win business of our clients.
5. Develop sales strategies to acquire and onboard business clients so that company can build sustained, consistent and growing revenue pipeline.
6. Corporate wholesale
7. Venue hire / internal events
8. External events / activations
9. Develop a holistic approach for both immediate and long-term business development strategy, effectively taking care of professional relationships with all clients.
10. Organize weekly department meeting on time.
11. Support Daily Operation Activities of Outlet
12. Internal Audit of outlets (Based on cleanliness, display standard, product audit, staff appearance, report audit, wastage report)
13. Evaluate Supervisor and perform appraisal
14. Recruit/Interview supervisor, leader position, and crew position (Outlet with no leader or supervisor) with HR Department
15. Staff Exit Interview
16. Provide product knowledge training / SOP Training / Customer Service Training.
17. Establish system and maintain high business standards for front of house.
18. Responsible for the sales turnover of the stores, and analyze the reasons for its rise and fall and formulate relevant strategy.
19. Liaise with Production Department for work arrangement
20. Understand daily sales performance, analyze the report weekly and report in weekly department meeting.
21. Monitoring the service quality of employees, and deal with the problems in time.
22. Monitor operating expenses in the stores and reduce operating costs with supervisor.
23. Communicate with customers from time to time to understand customer opinions and related information.
24. Responsible for handling major customer complaints and department emergencies.
25. Understand the general market, feedback the information obtained to the upper department in a timely manner, and help the company improve its operation and management.
26. According to the actual situation in the store, provide suggestions and measures for the overall planning of in-store marketing.
27. Responsible for supervising and guiding staff, and stopping and correcting the behavior that violates the company policy.
28. Team building content planning, reward system suggestion.
29. Establish positive company culture and deliver correct value within the companies.
30. Responsible for small item procurement for department need.
31. Travel to other region for the supporting and training if needed.
32. Other ad-hoc duties assigned by management.
33. Maintain effective communication with peers, subordinates and BOD.
**Authority**:
1. The right to suggest work improvement
2. The right to propose rewards and punishments
3. The right to inspect the work of subordinates
4. The right to judge the disputes of subordinates in the work
5. The right to evaluate the management level, service level and
performance of the subordinates
6. The right to approve budget planning of stores.
7. The right to suggest salary package of subordinates to HR.
8. The right to arrange/allocate man power within department.
**Qualification**:
Academic: Diploma and above
Preferred working experience: 5-7 Years and above in related industry, at least 3 years management experience
Language skills: Fluent to communicate in Mandarin and English
Writing and computer skills:
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